I use tow/haul mode every time I drive my truck. The fuel mileage loss isn’t that different. And the majority of dealership mechanics are idiots. So I wouldn’t base any decision on their recommendations. Also the fact that it’s not in this mode from the factory indicates, as far as I’m concerned anyway, to use it. The factory clamps every part of our trucks to make them more eco friendly. Tow/haul shifts exactly how I do driving a manual. In normal mode it’s shifting constantly, and doesn’t shift down soon enough on inclines. Manuals last longer because of how you hold the gear longer, so that leads me to believe an automatic would do the same. Just my 2 cents.