I spoke to the customer service manager and they insisted that I had to purchase it, which I refused. She eventually gave in and said that "parts is ordering one and mailing it to me", but she still said that they don't come with one. I again argued the point of needing a freaking service manual and she didn't even care.
This dealership also lost my 2nd key, and are currently mailing a replacement blank that I have to take to my local dealer to have cut/programmed. It's been 24 days since I purchased my brand new vehicle and I still don't have a service manual or spare key. Very upsetting.