If your order isn't right with no fault of your own, I would go back to the dealer showroom on a saturday at a busy time and start complaining how they ripped you off for a thousand dollars. You will get slightly more of a response out of them then. I had to do this one time when my wife's 2016 ford edge was12 months and 3 days old with only 5,000 miles on it and the windshield cracked on the inside only for no reason. They originally told me that the glass warranty ends at 12 months, I left there not realizing that I was only 3 days out of that. I went back in on memorial day weekend when every sales person had a customer with them and started calmly complaining to the manager with my very loud, half deaf construction worker voice where everyone in the building could hear me and I was told it would be repaired before I could get my second sentence out.