Lou Kirby

The voice recognition on my 2019 Chevy Equinox stopped working some time ago. The past few days I finally had the time to try and figure out why. I tried the suggestions above multiple times, changing the language from English to Spanish and back to English as well as unpairing and re pairing my phone, shutting off the car and my phone, etc and nothing helped. I researched the internet up and down. Finally chatted with someone from Chevy.com and she referred me to their connection care team. I called the number and the lady helping me said I had done everything she would have recommended short of making a trip to the dealership. She did a little research and then told me that the voice recognition feature on my vehicle was no longer active sometime last year because the software was not updated. I was flabbergasted! Like I had the vehicle a little over a year and one of the main features I wanted I was no longer able to use. I will say she was very helpful and I'm glad she told me that as it saved me a trip to the dealership as well as continuing to do research to try and figure it out. What a sham!!!! I was never told this was temporary when I brought the vehicle and maybe the dealer was even unaware. To say that this infuriates me is putting it mildly! My next step is to e-mail Chevrolet and let them know exactly how I feel about them, and I will certainly tell everyone I know that owns a Chevy vehicle or is contemplating buying one exactly how I feel about their product! Buyers beware!!!!