JAC50

Do not let them off the hook. Start by demanding to speak with the service manager and dealership general manager and if not them the owner of the dealership, everyone has a boss unless they own the company. In conjunction call GM customer care and open a case file get things documented. Do not be afraid to be assertive and do not be affraid to state truth and facts again document dates times and discussions as best as possible. Tell the service manager and general manager you want the zone rep to look at your truck let the dealership know that the issue is with the truck and GM not them but you expect them as the dealership you buy from to help you. If they dont take it to social media. Again dont be a victim that is what they are preying on. Just my two cents...

Well friends, today is consecutive day number 30 for my truck being at the dealership and 41 days out of the past 60 or so, sad but true. I have an attorney that has submitted the applicable paperwork and GM should be receiving this within the next day or two. I am not settling for anything less than a full refund to include service contracts and all accessories that was purchased for this vehicle through the dealership (Ed Schmidts in Perrysburg Ohio) and now they (GM) will incur more costs by having to pay legal fees. On the upside I have been to the Ford, Toyota and Chrysler dealerships looking and driving their top of the line trucks and there are some very nice options out there for those of us that are now tired of dealing with GM. When all this first started for me I was willing to be flexible and accomodating as I understand this is a new model year but enough is enough. Since I believe in removing frustrations from my life the decision is easy and hey I do have a guy that works for me that is retired from Ford so it makes that Platinum and Limited very appealing options. Regardless of what my new truck will be I will be sure to check out all forums before buying. I appreciate the input of everyone and wish all good luck in their endeavors with GM and in particular how they (GM) handles this issue and your trucks.Remember there is strength in numbers, dont let GM run from their responsibility to consumers and the people that kept their jobs alive through our tax dollars and bailout, next time let capitalism run its course. Hmmm another positive for Ford the only 1 of the big 3 that has never asked for a government handout. Good luck! -John

Good luck hope all works well for you.

GM has been centering their focus on the drive shaft and mating yokes but I think it actually the torque converter, Chrysler had this exact same issue with their trucks a few years ago. I just checked the paperwork and my truck has been in the shop since 2/27 (actually dropped off on the 26th). I contacted a consumer affairs attorney yesterday since I now meet requirements for lemon law in Ohio.I figure I could handle it but since things have been such a headache I will just make GM pay for an attorney as well. I am not here to take shots at GM but at this point I cannot consiously think about keeping this truck or buying another GM vehicle. Not now not tomorrow or anytime in the imaginable future.

Here is their fix on my 14, needless to say it is unacceptable to my standards and did not leave with the truck. I have also added some information from folks I work with that spent many years working for Dana. As I posted earlier today I live in Toledo Ohio Home of the Jeep, Dana, GM Powertrain and Chrysler machining plant. So 4x4 s, drive shafts/axles, transmissions and torque converters. By the way what you see is a new drive shaft with hose clamps placed on it to balance it.

Hello All, So as promised here is my update, Went to the dealer (Ed Schmidt Perrysburg Ohio) to pick up my truck after being told it was done, well lets just say the warm water on my leg was not rain... (for those that cant read between the lines don't p!$$ on my leg and tell me its raining) I was told there was still at vibration at 45 but that it was very slight and that it is the best they can do. Well I decided before I would accept I would take the truck for a ride and see what it was like. As soon as I headed down the road the truck sounded a little louder than normal and the vibration seemed like it was gone but something just did not feel right. I went about ten miles and did not like what I felt so took it back to the shop but was contemplating taking the truck back home with me... Well that was until I decided to go under the truck and take a look for myself and at that point lets just say I quickly saw red and my temper was about as long as my... I think you get the point yep the point of the same thing GM is trying to give me. What I found was they had used hose clamps (worm gear clamps to be more specific) to try and balance the drive shaft that was installed the previous week. Well with that lets just say any education went out the window and I changed to a vernacular that I am sure would make most bikers blush yes I was mad and my patience and frustration level hit its breaking point. When I left the dealership things were open ended as I am done dealing with ignorance and incompetence and want to talk with someone in charge. I have asked GM customer care to contact me before COB on Tuesday or my next step is contacting an attorney and following Lemon Law proceedings BTW this is consecutive day 23 and approximately 34 days of the past 60 in the shop. I know I will have a battle but luckily for me I have the means to fight and the heart and tenacity of a pit bull to win even if it turns out to be a pyrrhic war at least they (GM) will understand that people will not put up with second rate quality while paying a premium price. Check out the pics I have added to my profile and you can see for yourselves as a picture is worth a thousand words. Good luck to all and will let you know how things turn out. John C.

I have a few posts on this vibration as well on this board. Here is where I am at with my 2014 GMC 1500 Sierra All Terrain package. I am on the 22nd consecutive day of my truck being at the dealership for this vibration with it being at the dealer for ~33 days in the past 2 months. They have now went from telling me "Its the nature of the beast" to balancing all tires replacing the right front tire, replacing the drive shaft, replacing the yolk on the rear axle and then placing a wedge between the axle and the spring to change the pinion angle. None of these corrective measures have ben successful. The GM engineer/ tech will be at the dealer tomorrow to place a more aggressive shim under the spring. Needless to say I am not impressed with their troubleshooting methods and less impressed with their sense of urgency. If anyone has some suggestions for them other than letting GM fold rather than saving them with our tax paying dollars let me know lol. I will keep everyone posted on the status of this and hopefully save some of you the same angst I have been dealing with. -John

PM26 - My 08 Streetglide at idle yes my 78 Sportster vibrates and my 91 Springer with a 140hp TP motor throbs. Needless to say none are stock since stock bikes suck and all operate/ run and ride as I intended and expect them to. My truck should not do any of those things and is definitely not up to the quality I expect. As an FYI my truck is back in the shop as of yesterday with the dealer now hooking up vibrations sensors to it and oh yeah now that I opened and closed the sliding back window for the first time it sounds like a bag of microwave popcorn as I go down the road. Again the quality I knew and loved with my 08 Silverado Z71 LTZ does not exist in this truck.

I have a 2014 GMC Sierra 5.3 crew cab All Terrain Package with this same vibration. I have had it at the dealer twice now with the first time the service writer telling me it was the nature of the beast and the second time the right front tire being replaced but no success. I have now asked the dealer to support me as my issue is not with them but with GM and have asked to have a sit down with a zone rep. I love the style and ride of the truck but if I want to drive a vehicle with a vibration I will get on one of my Harleys. I have yet to hear back from the dealer but will call tomorrow, in addition I will be filing a claim with the BBB and blowing up every message board possible stating facts until this issue is either resolved or GM buys my truck back. I prefer keeping my truck but fully willing and able to take the matter to arbitration/litigation if need be. I suggest everyone else having this problem follows suits as there is strength in numbers! Good luck to everyone that is having this same issue and hope resolution turns out well for you. -JC