kfjethro

I talked to the service manager's boss this morning and they are going to reimburse me for the tire. In his words I should never have been charged for the tire. Thanks for your support and advice.

They asked before they put the new tire on and I agreed. The tire is already paid for. I had no reason to doubt them until I saw the bill which said bead damage. Everybody I've talked to has said you would know right away if a belt is broken. I've never had a broken belt. My tires have 13,000 km in almost 3 years, no offroading - they were babied. They were like new. Added to the problems in my other thread I began to wonder if something else happened. I never thought to ask to look at the tire. They actually waited until late in the day to change my rims and I had to leave the truck for the night (they offered a rental but I declined). I didn't even think of looking at the bad tire the next day. I escalated my complaints about the rims higher up in the dealership yesterday. I will probably bring up the issue about the tire as well. The first ironic part is that I bought the tire warranty from GM which is not applicable in this case. The second ironic part is that less than a week before they discovered the bad tire, I had specifically asked the dealer to check my tires because I get some tread noise over certain pavements (no thumping or vibration). The mechanic specifically noted on my bill that the tires were inspected and there were not defects or signs of abnormal wear. In less than 100 km I ended up with a broken belt. It could happen. At least I have now learned to ALWAYS LOOK AT THE OLD PARTS.

During my ongoing saga of getting my rims replaced under warranty: http://www.gm-trucks.com/forums/topic/204899-large-number-of-wheel-weights-on-replacement-snowflake-rims/ the dealer informed me that I had a broken belt in a tire and I ended up having to buy a new tire. This was a surprise to me as I had no indications of tire problems. I had driven the highway to get to my dealer that morning and their service department had road tested my truck the week before. I would have thought there would have been some indication. They told me I could only see the broken belt once the tire was removed and they discovered it while changing the rims. When I received the bill for the tire it said the tire was a replacement due to bead damage. The dealer insisted they made a mistake on the paperwork. Has anybody else had experience with broken belts. ? My friends have all said you will know immediately when a belt has broken due to thumping in the tire. The tires on my truck are Goodyear SRA 265/65R18 RWOLs. Unfortunately I didn't think to ask to look at the tire at the time.