bamafan76

After a month and a half, the dealership finally received and replaced the radio and a module (they didn’t say which module, just that it was cracked and didn’t say if it was found cracked or was cracked during the process). By the time I got home the radio took an update. We will see from here.

The amplifier was replaced in February and still happens, still waiting to hear from the dealer that the replacement radio came in.

Well it was a short live “fix”. Got in the truck this afternoon to same no audio issue. Tried the steering wheel reset, nope. Tried restarting in “safe mode”, nope. This time I wasn’t in a rush so I drove straight to the dealership, didn’t turn it off so they could see( which this is now the 7th video I took of it happening). They ran their code scanner, came back and said the next step is replacing the radio which they ordered and should be in next week…

Thanks, I’ve never had the audio/sounds not come back once I’ve turned the truck off and came back later. But as you said, it is aggravating and SHOULD NOT be this way. Maybe I’ve been more frustrated since the first time it happened was only 2 days after buying the truck brand new.

Back from the dealership, not sure how another radio reprogram will solve it, but I guess I will see

Ran across this article posted a couple of weeks ago here regarding the ongoing radio issues. https://www.gm-trucks.com/no-sound-silverado-sierra-gm-audio-bug-test/ I must say while I appreciate the article, I have my doubts since this has been going on for years across many models and still no resolution. Why has it taken GM engineering this long to figure it out? Ugh….

What makes the issue most frustrating is it’s inconsistent. I’ve not been able to pinpoint a rhyme or reason. Time of day it happens, temperature, location, all different. And, it never happens consecutively, meaning if it’s happened and I turn off the truck and get out, go inside, and next time I start it to go somewhere, it works again.

Well I’m back after 10 months of ownership and the audio issue continues. In February I tried another dealership and showed them the videos I took when there was no audio. The service advisor pulled the VIN, said there was a bulletin on it (said he wondered why the selling dealership didn’t do this) and needed to replace the amplifier. Brought it in, had it replaced, thought all would be good. About 2 weeks ago, same thing happened, and also today. Tried the reset holding the steering wheel button to no avail. This would be the fifth time bringing it back…I wish I knew if there was a loose ground or something causing this, I’m really fed up with this.

I’ve owned 4 GM vehicles including a Sierra, Suburban, Silverado, and now another Silverado and didn’t have the quality issues this one does being brand new. Is it lemon law worthy? No. Am I disappointed having quality issues being brand new? Yes. Am I more aggravated the dealership I bought it from had it in their service department almost a month? Yes. I’ll simply hope I have no more issues and if so definitely won’t be using this particular dealership. The only reason I’ve brought it back to them a 2nd time was the bumper gap to grille issue was identified as I did the walk through before purchasing and the sales manager said they’ll take care of it, so they owed that to me. Little did I know they’d be nonchalant about taking care of it despite it being a new purchase. Again, lessons learned.

After more than 3 weeks at the dealership, I finally picked up my truck. So far the bumper hasn’t shown any gaps (it was a week or so after the 1st time before it reappeared), and they put a dampener (their words) in the driver door to eliminate the rattle. Time here will also tell. But, this afternoon when starting my truck, the “no audio” issue happened. Tried the reset by holding the end call button, didn’t work. I do wonder if it’s Apple CarPlay related although I’m using wired, not wireless as I was the first time the “no audio” issue appeared. Nonetheless, 28 of 48 days of owning, 58%, has been in service… not a great experience GM. I even emailed the GM of the dealership and heard nothing. Pretty sad.

Yesterday the salesperson called and said my truck was ready after 2 weeks. Went by to pick it up, bumper looked good (although it did last time until after I picked it up so we will see), drove it out of the lot and the rattle still there. Turned right back around to the service department where a few service employees were standing around and put the keys on the desk and said “rattle is still there.” One guy said he drove it and didn’t hear it so he took a ride with me to which I pointed it out and how I’ve identified where on the door panel it is and by pressing on the area it stops. I told him I emailed the service advisor 2 videos with the rattle and where I was pressing to stop it. Now it’s in for the 3rd time as a brand new purchase for the same rattle. Aggravating, disgusted, and disappointed that almost 50% of ownership since July 8 it’s been at the dealership…

Yes it is. An identical truck on the lot to mine when I bought it didn’t have this gap. I can’t believe this would be acceptable, especially considering how wide of a gap mine has. For a $45K+ truck I expect better. If I knew this would have been such a pain to resolve I wouldn’t have bought it knowing it was there before purchasing. And with my continued door rattle? Poor quality from GM.

Well here I am 2 weeks later and still no truck. The dealership has not initiated an update despite me texting and emailing the service advisor. The one time I did speak with the SA was me calling him, and was told my truck was at the body shop and that he’d call me that afternoon with an update (I’m still waiting…). The body shop called me last Wednesday and initially made it seem this “flexing” in the bumper is seen on other Silverado’s, but there was an identical truck to mine on the dealership lot and the first time I brought it in, the salesperson and I walked the it wasn’t like this. I tried calling the body shop back Friday for an update and the guy told me he’d call me right back, still waiting for that call too. Tomorrow makes 40 days since I purchased and 19 total days back at the dealer for the same repeat issues. This is my 4th GM vehicle and will likely be the last after this. How disappointing.

I’m taking mine back to the dealership Monday as the rattle continues in the door panel and the front bumper trim that was supposedly fixed has now separated again. Haven’t even had it in one month and I’m bringing it back for two issues that were “resolved“ a couple of weeks back.

I was able to get the bumper trim resolved, the radio is working but I haven’t reconnected it to wireless CarPlay yet. I did have a rattle in the driver door panel between the door and dash, they seem to simply remove and reinstall the door panel but the rattle is still there. It happens when the sun heats up the cab, clearly its plastic expanding. When it happens I can slide my hand between the door and dash and it stops. I can also push on the door panel at it stops.