We appreciate your honest feedback, Yotaman. As we are the Social Media Customer Care Team, we primarily address vehicle concerns, bring them to the attention of the dealership and assist with scheduling service visits for diagnosis. We also assist with request for information such as: parts, build sheets, etc. We request that our customers send a private message because we discourage sharing personal information publicly, per our social media policy. Also, each customer’s situation is handled on a case by case basis. I hope this helps.
Anthony J.