I've had my truck just over a week and noticed anytime I hit "apps" on the display it brought up a connection error and said to check my internet connection. I work in IT, specifically networking and I tried all the typical stuff; connect truck to home wifi, have truck forget home network, turn off wifi on phone, power phone off completely, - all resulted in the same error. After I did everything I could I contacted On*Star who put me through to the connection troubleshooting folks.
There was a module change between 2020/2021 involving wifi resulting in the infotainment system not communicating with the Wifi module of the truck. I have thought they were all bound by hardware but, from what they told me, wifi is separate from Infotainment system and they only communicate wirelessly.
The fix is a firmware update which can only be applied by the dealer service dept. Likely because the system cannot communicate via wifi and thus cannot download update.
So, if pressing apps on your display results in a message stating to check your internet connection then the dealer must update firmware.
I have yet to have this done, hopefully will be completed within the next 10 days. If so I will update here.
Hope this helps.