Guys, I have a 2014 Silverado High Country with the projectors and the lenses are starting to crack. On my personal truck, it is not that bad but is getting worse, but of my 15 work trucks that I have in our fleet, I have 6 other 2014 Silverado WT with the standard headlights and the lenses that are cracked even worse. See the pictures below.
I have taken this to my dealer and asked them to handle this as its starting to look really bad on some. They have been in contact with GM warranty claims and they aren't offering to do much. The Service manager spoke directly with a GM engineer and this engineer is blaming the cracking on soap from washing the vehicles. He is claiming that when washing a truck, if soap is on the lens and the lights are turned on, over time, the lenses will crack. On my personal truck, I'm very anal OCD when I clean my Truck each week not to mention the times in between when I'm using spray wax. This just doesn't make much sense to me or that GM would put a product out there that cant handle the elements, i.e. car washing soap.
The only thing GM offered was $1000 towards a new Truck, remember we are talking about 7 trucks total. Currently, between work and personal trucks, we have 20 GM vehicles (Trucks, SUV's and a Corvette) and that doesn't take into account the multiple of vehicles we have owned in the past and the number of people we send to the dealer to buy cars from. All of my vehicles have the a 100K mile extended warranty.
Has anyone else had this problem or experiencing this same issue? Anyone on here have any contact with GM warranty that could possibly help me out?
Thanks in advance.