I bought a 2020 GMC 2500HD AT4 as soon as they were generally available in September 2019 and immediately had several issues including an off-center steering wheel, squealing brakes and other annoyances like a bad coolant sensor (That rusted apparently in coolant because of poor design), DEF sensors and ended up with three front-differential replacements. THREE. They all “grenaded”. This is an AT4 that had barely any Offroad time much less, ever in 4WD. I have 17 cases open with GM. SEVENTEEN, guys. I got nothing from them but a barely useful “extended” warranty.
Then last week the truck left us stranded on the side of the road again, a mile from home. Enough. I have been looking for a replacement for a while but no one has inventory of 2500’s or 3500’s. I had it towed to the nearest dealer, OnStar did not cover the warranty I had to buy their app to get that “service” even though I was “gifted” this extended warranty because of the other issues. The truck had 40k miles on it. The dealer they towed it to just had a 2024 3500HD Dually which was ordered and not accepted by the guy who placed the order. It had 4 miles on it. I said trade me NOW, I cannot deal with this anymore. How could two trucks have major issues 4 years apart? I went for it. Got the truck at MSRP and lost 14k on my trade in because it was a busted piece of trash when it was delivered to the dealer on a tow truck. Not great. Not great at all. GM said well, maybe we will call you in 4-5 days.
I got the new dually, beautiful truck right? Wrong. 170 miles on the truck, most of that from the dealer to my house and back, to get paint protection installed (which they screwed up the first time) and other little things done. I was planning to take my first road trip this weekend and I started the vehicle as I was loading it. A weird, loud fluttering noise came from underneath!!! I looked for a bag in the fan blades and that wasnt it. I tried to drive it to the dealer to see what it was and it would not shift gears from 1, to 2 to 3 and so on. Transmission took a dump.
I called OnStar and towed it away. Maybe 4 weeks to get it back, brand new, broken transmission. So I ask, what in the name of god is going on at GM? I have no choice but to go legal now. I was patient but this is insanity. I have a 5th wheel stuck in another state AGAIN because of a GM product. Ford probably isnt much better but here we are. What am I supposed to do? HELP.