GONADTOAD

Just got my truck back with the new revised rear window. After several more calls and a trip back to the dealer, GM agreed to cover the repair 100%. GMC Product Assistance Claims department had the local dealer complete a “proprietary and confidential inspection.” The inspection took two business days and the dealer was unable to provide any additional details. When I picked my vehicle up from the inspection I was given no paperwork. I signed no documents and have no record my truck was ever even in the shop. A day or so later, I was informed by PAC representative that the inspection found no defective parts or faulty equipment, but GM has decided as a one time courtesy to cover the repair costs for customer satisfaction.

Dex-VI* oops

I would have been I much happier consumer if I would have been told to pull the fuse until this could be addressed properly.

Almost forgot....DOS told me they would be out of business if they paid for everybody’s repairs. I informed him I wasn’t asking for him to pay for all of my repairs. I proceeded to explain I paid out of pocket to have the fluid in the 8 speed M5U exchanged for the new Mobil 1 Synthetic LV ATF HP fluid because the Dex-IV from the factory wasn’t good enough. I also mentioned I have requested no assistance on the leaky antenna or my failing transmission temperature sensor.

SM suggested I trade it in for a brand new one with a bumper to bumper warranty. “Really good incentives.” After shutting that down he pushed hard for a comprehensive insurance claim. He proceeded to tell me to let the insurance company go after GM. I informed SM I for the most part service my own vehicles and do not value a bumper to bumper warranty. At this point I can’t even believe what is going on.

I agree, this should be covered 100% and I will accept no less. The vehicle in question is a 2016 GMC Sierra A/T SLT premium plus. I am currently waiting for an escalated call back from GM recall department. Local service advisor and GM certified technician back me fully. Service manager on the other hand has been less than helpful. Also, I suspect he is not being completely honest with me based on what kind of inquires are linked to my VIN and case number. I have also spoke with the regional Director of Service and have been unable to come to a satisfactory agreement. Thanks for your suggestions, and I will absolutely be requesting an audit of the affected VINs

GM and local dealer told me the special customer satisfaction bulletin N192265660 does not apply to my VIN

GM and local dealer told me this does not apply to my VIN