vanwinkle

My 2019 Trail boss came with custom floor mats that cover all of the carpet. 2 months into owning, I noticed water streaks on the door panels every time I washed it. Took me 6 months of trying to find out why my truck smelled so terrible. Finally I decided to take my floor mats out, and boom, carpet on the front and rear were soaking wet, rust had developed on the metal brackets of my seats and the smell is horrendous. After being blown off several times when I asked someone to look into it, I drove it to the dealership. T has been a disaster. They had my truck for almost a month, and I declined the cleanup work three times. I was trying not to be difficult but the inside of my truck is ruined. Finally I got them to order new carpet and headliner. The seal above the back window/ sliding window was to blame. My truck will never be the same. I have to wipe the mildew off of my seats and door panels at least once a week. The dealership has my truck again, and I had to pitch a fit for them to get me a loaner vehicle. I noticed that now when I open the sliding back window, it has a clicking noise as it slides so now they have to figure out why before they can replace the headliner and carpet. I can only hope that once they finally get it fixed and the carpet and headliner are replaced that my truck will smell new again and I won’t have any more problems. It has been in the shop more than I have driven it in this first year of ownership with all of the recalls and now the leak and damage from the water. My first new vehicle and I have been nothing but disappointed and disgusted.

My 2019 Trail Boss is having the exact same problem, except the damage is severe. The dealer has had my truck for two weeks, wouldn’t return my calls and when I finally got the receptionist on the phone she told me to pick it up. Nope, carpet still soaking wet and all metal brackets are covered with corrosive rust, headliner still has huge water mark, shop guys got grease shoe prints all over the soaked carpet, and the mildew/ mold is so strong I could hardly breathe. There are even exposed mechanical parts behind the gas peddle with rust on them. So basically my truck is destroyed and can’t get anyone to take it seriously. I can’t believe they let me see it this way. They even spray painted the brackets under the seat thinking I wouldn’t look further behind to see the extensive damage. Maybe it’s because I’m a woman or maybe they just don’t care. Getting a lawyer tomorrow. Already contacted Georgia’s lemon law attorney.