Here is the FAQ on white autos site. Once you make the purchase they send you an address where you can send the cluster. You can also have them supply the cluster.
Q: How does this work?
A: You can choose to have us supply the 100% correct OEM Brand New cluster by using the drop downs above OR you may choose to source a new or used cluster. If you choose to go the used route you first figure out your application (E.G. Gas US Spec and model year) and using the parts list below you source the appropriate cluster (new or used). If you wish to have 100% OEM functionality AND retain your factory or factory backed extended warranty you MUST use the same model year cluster as your truck. You then place an order and follow the shipping instructions provided. Upon return simply plug the unit in and you’ll be golden; yes it’s really that simple.
Q: Can you do this for Export (Metric clusters)?
A: Yes we can and we can supply them as well via the drop down.
Q: Will I lose any features?
A: No you should not lose any features that you had before.
Q: Will I gain any features?
A: You may gain some features as the Denali/High Country clusters have slightly different menus. We can also enable things you have added such as indicators for front park assist or the Navigation menu if you have added factory navigation which is why we ask for those of you with the IOS radio. If you have added FACTORY options that your truck didn’t have please put what you have added in the notes section.
Q: Can you delete warning indicators for items I may have removed from the Vehicle??
A: Yes we can, this would all be custom and priced as such, contact us for details.
Q: What is the HUD Retrofit Option?
A: This enables the unit to drive a heads up display. Yes it can be installed no we do not provide support for that end of it but you should reach out to HarnessDr.com for wiring harness info to make that switch. If you have forward collision alert and are not 110% set on doing the HUD upgrade we recommend you do NOT choose this option as it will disable the LED Forward Collision Alert indicator.
Q: What is the Odometer Lock Option?
A: The Odometer lock option removes the odometer hard lock from a cluster that has been tampered with or improperly installed/programmed (Odometer Showing ——).
Q: What about my engine hours?
A: Generally these are reset to zero. These are not required at a federal or state level however if you wish to keep them we need a print out from a dealership using GDS2 software. They can print a report showing your vin as well as idle and total hours.
Q: Do I need steering wheel controls to use this cluster?
A: Yes you need factory (or properly retrofit) steering wheel controls to interact with the menus on these units.
Q: I opted for a brand new cluster and my MPG/Range at install is WAY off is that normal?
A: Completely Normal! The new cluster has no baseline yet. You should start to see it normalize (or be close to completely normal) after one full tank of fuel has been consumed and the vehicle filled up. The remote app may take longer to normalize as it uses a “lifetime” MPG reading.
Q: Do I need to send in my factory cluster?
A. No, we only need you to send the Denali cluster you are sourcing (if you are choosing to supply it)
Compatible Part Numbers for Customer Sourced Clusters:
2019 Denali Style – US Spec GAS
2019 Denali Style – Export (Canadian/KMH) Spec GAS
2019 High Country Style – US Spec GAS
2019 High Country Style – Export (Canadian/KMH) Spec GAS
2020 Denali Style – US Spec GAS
2020 Denali Style – US Spec DIESEL
2020 Denali Style – Export (Canadian/KMH) Spec GAS
2020 Denali Style – Export (Canadian/KMH) Spec DIESEL
2020 High Country Style – US Spec GAS
2020 High Country Style – US Spec DIESEL
2020 High Country Style – Export (Canadian/KMH) Spec GAS
2020 High Country Style – Export (Canadian/KMH) Spec DIESEL