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I have owned many GMC trucks so I have delt with the radio issues in the past but this one is driving me crazy. Only when apple car play is active and connected to my phone the radio screen will go black and will reboot at random times. Today when I made a phone call, 30 seconds into the call it goes dead, about 20 seconds later it reboots and phone call is still there. My cluster is not affected, I have changed phone cords. Using iPhone 11 Pro Max with latest update. Any help would be appreciated. Thank you

It’s been 3 month since I took delivery of my new 2019 Chevy Trail Boss and really hate that when I use the phone to call out the person on the other end can’t hear me. This is the same whether the Apple iPhone is connected to car play or via Bluetooth. Also same problem when I initially called on star to set up service. They couldn’t hear me. First thought it was cell phone reception but was not the case. First time the dealer replaced the mic over the drivers side but this didn’t fix the problem. Updated latest software updates and this too didn’t fix the problem. Took it back to Chevy dealer Monday they called today and said they can’t replicat the problem. So drove up from work in the loaner and replicated the problem. Same problem on iPhone or Android. Has as anyone else had this issue or has any tips to resolving the issue? thanks

Bought truck in July and had infotainment issues from the start, the screen is black but backlit, the screen displays but will not work with touch, sometimes the hard buttons will move it other times not. The climate control changes sometimes will display, loss of back up markers, sometimes loss of back up camera with a screen error of connection lost, audio is lost sometimes, CarPlay won't always sync and I'm sure other things I am forgetting as well. Only has issues on start up, never going down the road so I don't think its a lose or broken wire, improper pin alignment. Sometimes it works, sometimes it doesn't. Its so random how long it doesn't work for, not very often stopping and starting will fix it, sometimes its a day or more before it works again. The radio was replaced at dealer, 2 weeks later it starts acting up again, dealer worked with TAC(?) to determine they were replacing the radio again, strike forced it to be delayed but eventually replaced, less than 2 weeks later same thing, then they replaced the screen/digitizer, I went to pick it up, started truck and screen was blank. Now after having my truck for about 3 weeks (this time) GM wants to try replacing the bus cable from radio to screen but they want me to not connect my iPhone as they think it could be causing the issue, even with video documentation showing my phone not plugged in and blue tooth disabled and 2 times with dealership mechanics seeing my phone in my pocket. My questions are - 1) anyone else have this issue? what was the fix? 2) What kind of compensation should I be seeking for 5, almost 6 months now of it not working right, repeated trips to dealership, long waits in lounge, being told it was fixed only to show up and it's not? I have kept extensive records for every time it happens, videos of probably half of the instances.

*************Radio and HMI sold. Cluster was returned to vendor on eBay.************* Hey guys, If anyone is interested, I have a radio and 2.5 HMI I purchased from White Auto and Media Services (WAMS) on August 20th for my 2015.5 1500. It was programmed to my VIN, but in the short time since, my truck got hit and I am no longer in need of them. You would need to ship them to get reprogrammed, which is just $100. I’d like to get something for them. For both parts, $300 plus shipping (I’ll confirm what they charge me to ship them back to me). That’s half the price they charge for asking them to source both components for you. Send me a message or reply and we can work out the details.  I definitely would trust WAMS for any radio/HMI and cluster upgrades. Their service is fantastic and turn around time is great. 

Selling this as a set or separately let me know what u need, send me a PM will sell together for right price plus shipping price is next to item if you prefer to buy separately •hmi2.5 with navi-225$ Sold •Bose Radio Module-75$ •8in screen with digital controls-125$ •Red Denali Cluster-275$ Sold