There is a USB plug on the back of the radio. Make sure that it is secure. Also, there is a USB connector under the passenger seat under a small piece of cut out carpet. Be careful because there is also another connector there so disconnect battery before messing with either. Think the larger one controls Air bags in passenger seat. Also, do you have the USB port in the glove box. Does that work?
I just figured out they gave you another truck so problem solved. But info for next time or another person having same issue!