dbs600

Thanks everyone.

Thanks everyone.

Is the 'patch' actually the software update from 805 to 807, or is it something else? Thank you for all this info, but sounds like you're still experiencing problems. Have you asked them about the SD Card Removed message still showing? If so, what have they said? How long does it take after the error message displays until you're able to use the navigation system? Does the screen freeze / go black and the system reboot at all? Thanks again; I appreciate all your help. My best.

Hi Andrew, So your SD Card Removed problem has been resolved? Can you please give us a break down of your whole matter and which vehicle you have. My 2019 Colorado ZR2 had ZERO problems on what I believe was software version 509. Did an over the air update at home to 805 and the SD Card Removed error started happening. Often had to drive without NAV, which was annoying, as I specifically wanted a NAV truck. Dealer did an update to 807 and the problems became worse with the system freezing, going black and restarting frequently. They now want to replace the SD Card receptacle (jack/cable). Can you please give a complete, detailed break down of what you did and how you got them to finally fix yours. Do you have any problems at all now with your infotainment system? I'm concerned with what you wrote: "it only messes up sometimes". Please explain. Thanks so much.

Any updates anyone? Thanks.

Any updates on this anyone? I'm still having the difficulty with this. Now on Version 807. Thanks.

Same here!

Built-in nav (on all vehicle's I've had) is far better integrated (displays, instructions, etc.); doesn't use cell phone data plan (I'm not on an unlimited plan); is certainly more reliable if not in an area with good cell phone signal / reception (still works regardless), and no concern w/r/t draining phone battery (if I don't have a charger with me). In all, still very relevant, and it's driving me crazy that I SOUGHT OUT and PAID FOR a truck with same, but haven't been able to properly / reliably use same since a completely unnecessary software update (nothing wrong prior to update!). For those of you who've had the SD Card error problem, can you please provide updates as to what progress you've made? What have you done to try to fix? What has Chevrolet / GM done? What navigation version are you on? Are you still having problems, or have you found a solution? Really starting to lose patience now. Thank you.

I am having the same problem with my 2019 Colorado ZR2, and haven't been able to use the Navigation system properly in months due to this! Corporate had me bring my truck in to a dealer for a software update; Version 807, which they stated will be released as an over the air update in January. They stated they were absolutely confident that this would solve the problem, as the software was created to solve this particular problem. Well… guess what… the problem remains! Beyond upsetting that after all this time, and the assurances provided, that there’s no resolution in sight! Anyone else have any news to report? Anyone find resolution? If so, how? What has corporate / your dealers been telling you?

Corporate had me bring the truck in to a dealer for a software update; Version 807, which they state will be released as an over the air update in January. They stated they were absolutely confident that this would solve the problem, as the software was created to solve this particular problem. Well… guess what… the problem remains! Beyond upsetting that after all this time, and the assurances provided, that there’s no resolution in sight! Anyone else have any news to report? Anyone find resolution? If so, how? What has corporate / your dealers been telling you?

Corporate had me bring the truck in to a dealer for a software update; Version 807, which they state will be released as an over the air update in January. They stated they were absolutely confident that this would solve the problem, as the software was created to solve this particular problem. Well… guess what… the problem remains! Beyond upsetting that after all this time, and the assurances provided, that there’s no resolution in sight! Anyone else have any news to report? Anyone find resolution? If so, how? What has corporate / your dealers been telling you?

What a let down. Needs to get into the proper hands for resolution ASAP.

Sorry to bother, but the problem persists. I’ve tried removing the card, cleaning its contacts, etc., but to no avail. In the rare instance that it works, it only does so intermittently, as it won't upon a subsequent start up. Why did an over the air update have to ruin our systems? Anyone able to fix / resolve? Don’t want to take the truck to the dealer, be without alternate transportation and have the dealer either scratch, dent or otherwise damage or steal something. Upsetting failure on GM’s part to push out defective software. Really upsetting. Please advise if anyone has any GM contacts I can discuss this with for proper, prompt resolution. I Imagine another update needs to be pushed out to the truck get it working again.

Sorry to bother, but the problem persists. I’ve tried removing the card, cleaning its contacts, etc. In the rare instance it works, but only intermittently, as upon a subsequent start up it won’t. Why did an over the air update have to ruin our systems!? What gives!? Anyone able to fix / resolve? Really don’t want to take the truck to the dealer, be without alternate transport, and have the dealer likely either scratch, dent or otherwise damage or steal something out of or off the truck. Such an upsetting failure on GM’s part to push defective software out. Was. Not. A. Problem. Before. The. Update. Really, really, really pissed now. Please advise, and if anyone has any contacts at GM I can discuss this with for proper, prompt resolution. I Imagine they need to push another update out to get it working again. Do they even know this is a problem?

Sorry to bother, but the problem persists. I’ve tried removing the card, cleaning its contacts, etc., but to no avail. In the rare instance that it works, it only does so intermittently, as it won't upon a subsequent start up. Why did an over the air update have to ruin our systems? Anyone able to fix / resolve? Don’t want to take the truck to the dealer, be without alternate transportation and have the dealer either scratch, dent or otherwise damage or steal something. Upsetting failure on GM’s part to push out defective software. Really upsetting. Please advise if anyone has any GM contacts I can discuss this with for proper, prompt resolution. I Imagine another update needs to be pushed out to the truck get it working again. Sorry to bother, but the problem persists. I’ve tried removing the card, cleaning its contacts, etc. In the rare instance it works, but only intermittently, as upon a subsequent start up it won’t. Why did an over the air update have to ruin our systems!? What gives!? Anyone able to fix / resolve? Really don’t want to take the truck to the dealer, be without alternate transport, and have the dealer likely either scratch, dent or otherwise damage or steal something out of or off the truck. Such an upsetting failure on GM’s part to push defective software out. Was. Not. A. Problem. Before. The. Update. Really, really, really pissed now. Please advise, and if anyone has any contacts at GM I can discuss this with for proper, prompt resolution. I Imagine they need to push another update out to get it working again. Do they even know this is a problem? Here's my post: