tommy2wheels

I went to Keller Chevrolet 3600 GENESEE STCHEEKTOWAGA, NY 14225. I'm still having problems even with the new radio, I haven't been back. I'm just over it. My recommendation to you is to take it to dealer often, log all your work slips, take pics and video with your cell for proof. Once its been in and out 6-8-10 times reach out to lemon law lawyer. I went with Kimmel & Silverman. Process takes a while but having the work orders and proof should get you a settlement, take some of that money and go to an after market radio shop, for under 1k they can isolate the chevy junk, install new radio and add amp + sub.

Hey everyone, 2019 TB Custom - I had infotainment issues for over 1 year, black screen, touchscreen not working, rear view cam going off while backing up, etc... I think they have me fixed now, the regional tech worked with China for some diagnostics and finally with covid delays came up with a new radio which has a new part number. I was skeptical as this was the 4th radio that was in the truck (also replaced touchscreen and serial cable between display and radio) but its been over a month and a half and not a single issue. I could not go more than a few mins to about 2 weeks without an issue before. If you are having similar issues you might want to drop this part number for your dealership - 84799522 Hope this helps someone else out and saves a ton of frustration for you.

They just replaced mine with a new part number radio. The regional tech worked with China for diagnostics, they were happy with the results. So far I have had 0 issues with it blacking out or the touch screen not working at all. I would give the part number out but it wasn't on my slip from the dealer.

check state laws, make a doc and note every instance, video it so when they say they can't duplicate you have proof. I'm going for lemon law, truck was at dealership well over 30 days total, 24 of those days were continuous.

Keep a detailed log and keep taking it in for service. GM needs to own this and fix it. Good luck

I have had this issue since that day I picked it up, July 2019, I drove almost 3 hours to pick it up, I was on vacation at the time, pulling out of the dealership and about 5 mins down the road the CarPlay went nuts and I thought it was just me and something I had done wrong so I just kept going. The trucks been at dealership for over 45 days (24 days straight once plus other 2-3-5 days at a time plus other appts when I waited while they looked at it), they have replaced the radio twice, the display screen once, the serial cable that connects them. What I was last told was that China was working on new software to fix it and that was pre COVID and have 0 updates from the dealer/Chevy since. I hired a lawyer, I can't be going to dealership multiple times a month or be expected to think a rental is adequate just to hand me back my keys knowing its still broken. I am more accepting of the radio/CarPlay stuff not working than I am the backup camera blacking out, if the gov mandates they all have backup cameras it should work every time as well, not so much for me but my daughter is a new driver and I rarely let her take my truck due to that issue. There is another thread where someone bought an aftermarket(?) screen and they have been good for a month straight now but I don't feel for what we paid that the owners should be responsible for fixing this ourselves and more money. The most I have ever gotten out of mine was 7 days with no issues. The truck has 15k miles on it now.

Whats the website and keep us posted on it please

I don't have onstar in mine and just about every time I drive (limited with the Covid thing) I have any variety of issue(s) still.

I don't think its an Apple or CarPlay issue as I have the same results whether my phone is connected via cable, blue tooth or not at all using terrestrial radio. Dealership and GM blamed my phone for months, said it was fixed and I would come to pick it up only to start truck and screen locked, blank/black display, etc.. while my phone wasn't paired and in my pocket.

Customer service just quit calling me back, new in July, been at dealership for days/weeks at a time every month since September, eventually told me China was working on new software to fix it, that's the last I heard from anyone. I hired a lawyer, not sure it will do anything or make a difference but after exploring all options except trading it in at a huge loss to me (why should GM make money off their issues/faults).

Got an oil change at dealer yesterday, no update or progress from China. Guess we all are stuck waiting on them to get the code done.

Updated my original post but forgot about this one, short story is, after 24 days (yes 24 days in a row this time) at dealership, GM engineer stopped in, tested and sent results to China, China responded there are a lot of issues with these, they are aware and are working on software release to fix our radio issues, no timeline for it, did not provide me a case number to reference. I'll assume all this replacing parts, make us videos for proof, etc.. is just a time buyer for them. The configuration/combination should be easily identifiable for GM to be proactive and notify us rather than waste our time and their money on swapping out parts knowing it won't work long term or at all.

Also since they messed with and had mine so long, its really a sh*t show now. The thing won't send text messages ever, the screens flop around and change to other things, half the screen will work with touch, the other side just doesn't recognize or ack that I have touched it. Phone will drop while talking, sends it to phone, then it goes to BlueTooth then back to infotainment only to repeat this cycle every 3-5 mins. I seriously hope this gets worked on, fixed and then available to all of us. Its frustrating we have to deal with a sub par product that we were sold at full price.

They didn't give me a case number, I provided all they gave me. They might be able to relate it by going through chevy TAC? That would be my best guess.

I just spent 24 days straight at dealership, GM sent and engineer who tested my infotainment system, sent the results to china, they responded saying there are a lot of cases now for this and they are working on software release to fix it but no timeline known. I've had issues since I purchased in July, finally maybe making some headway with it I hope for myself and everyone else who has got this issue

Got a call from dealer yesterday, they admitted the problem, China said there are many cases of this and they are working on a software update to fix it but have no timeline for it. So I guess its another waiting game, pretty sure after all the crap we all have been through a class action is plausible?

Mines been broken since July as well, issues from day 1 but thought it was me not doing something correctly, infotainment has been replaced twice, screen once, cable that connects them once. Its been sitting at dealer for 3 weeks this time, finally engineer from GM shows up, tested it and sent the results to china (yes this is what dealership told me). They are waiting to hear back from them as to what needs replaced, fixed, whatever. I'm over this nonsense.

I was beginning to believe same thing but dealer said GM asked me to not plug my phone in at all after one of their can't replicate it so its not broken diagnosis', so I didn't for 2 weeks, no cable, no bluetooth and it still acted up over those 2 weeks. Finally got them to get a GM engineer to be at dealer to check mine out, its been 3 weeks there this time, finally got to look at it and I was told they sent the test results to china. They are waiting to hear back from them to see what to do. Pretty sure after all the replacement parts they swapped out and the troubleshooting over the previous 8 months, this isn't a CarPlay problem.

I've had mine replaced twice, it fixed it for a couple hours up to 4-5 days and then went back to same problems.

Got a call from the dealership this am, said GM engineer was there yesterday and today, worked on my truck and sent the test results to China? Waiting on them to respond back with what they should do.

I don't have onstar and mine will act up when nothing is connected to it or turned on. I also have yet to have an issue other than the backup camera while driving. Mine is always on start up, if it works, it will work until I turn it off. If there's an issue when I start it up, its not going to work the entire time I am driving and an undetermined amount of time after that, sometimes its 10-15 mins, sometimes its a few days later.

Did a drop in at the dealer, truck was just sitting in the back of garage. I asked what was going on with it and was told waiting on the GM engineer to take a look at it. When I asked when that might be, considering its been there for 14 days at this point, I was told they had no idea of what his schedule is or when he might make it around to look into it.

Dropped it back off at dealer Feb 4, got a loaner from them, no calls, no updates since then.

Good luck but I don't think its the USB port. I'm on month 7 now of in and out of dealership, multiple radio, touch screen, cable replacements, I got ahold of lawyer. I can't spend all my free time and dodging work to get it in for more service only to be disappointed when it fails yet again.

I'm going to try one more time and then I will reach out to your lawyer. I don't have the time to keep going to dealership for guesses on the fix nor do I care to drive it anywhere hoping it works as it should. My daughter just got her license and I will not let her drive alone because of the back up camera and screen not working for gps.