So I dropped off my 2020 TB LT on Thursday to have the leaking rear window fixed. I was called and told the truck is ready this AM. The dealership told me it was the 3rd brake light leaking, and not the window. So after signing the paperwork I said "I'm going to go inspect my truck real quick". I looked at the 3rd brake light from the bed of the truck and all looked good. Then I went in the truck to look at the rear window area and I saw "blue fiberglass" dust all over my leather seats. Then I look at the headliner and there is a noticeable 4 inch crack in the fiberglass liner and the fabric is buckled where the crack is.
I go inside and ask for a manager, who comes out and he immediately sees it. He said they will fix it, but wanted me to know how involved the R&R of the headliner is. My truck is black so I feel like the paint is so soft that if you sneeze on it, it will scratch. I don't have faith they can remove the windshield and install the headliner without doing some type of damage.
I'm thinking of telling them to give me a credit for the amount it would cost to R&R the headliner, and using that to get a Borla exhaust. Does anyone think they will "barter" with me?