I have a 2020 GMC AT4 and like all are saying above this is happening to me. Same symptoms. I turned off the Bluetooth and WiFi (disconnected my phone) and it stops turning the volume down. As soon as I connect to the infotainment system, my volume goes to zero and it doesn’t matter if i turn it up, it just turns it back down. Not just one time, either. I’ve tried all the remedies mentioned above. All the settings. It’s the pickup doing it - not the phone.