UPDATE....
So i ended up making a terrible google review, contacted Chevy directly and Chevy send me a survey for my experience at the service department. You guessed it, everything was a terrible review. My dealership called me so i went in today for them to check it out. The service manager checked out my truck and said i do have an issue with the seat bottom on both front seats so they ordered the parts to replace. However, he did say my seat backs are okay and had a laser temp gun with him and compared it to his truck (similar truck). It was a 40 minute drive to the dealership so of course the seat is going to be warm from the body heat, he said my seat back was hotter than his seat back. He sat in the seat for a good amount of time so there was more body heat. My seat back takes entirely way too long to warm up and if its in the middle setting or lowest setting i can not even feel it.
On the other hand as soon as i pulled in and talked to him i mentioned i seen a similar truck in their used lot so i requested the keys to go sit in it and compare, the other truck got hot within a minute or so and was a lot warmer than mine. When i drop my tuck off for them to repair i am going to request him to check it out again and put the setting on low and see what kind of temperatures he gets.