Might as well share my horror story with this repair. Quick backstory, Ive had 14 total repairs to my truck, including this rear window leak. 145 total days out of service as a result of all the repairs including over 55 days with no loaner. Lemon Law arbitration in Texas was a joke, claim was dismissed despite:
- Brake master cylinder failure plus 3x subsequent CEL for brake system communication issues
- Brake system leak
- Infotainment system reboot and distorted screen / eratic behavior 2x replaced unit, 1x replaced screen, issue persists
- Back up camera replacement
- Rear pinion leak
- Window motor replacement
- Body control module failure and replacement
- Rear window leak.
The rear window leaked and ruined headliner - discovered after coming across this thread (back when there were only 20 pages or so, ha), went out to look and sure enough two basketball sized stains in my headliner and water marks on the rear window, rusted rear seat hardware and wet carpet. Just the rear window included:
Repair 1: Pulled spoiler - caulked and sealed and caulked rear window, pulled front window, replaced headliner
Repair 2: Rear window still leaking. Pulled rear window, completely re-sealed
Repair 3: Front window now leaking - pulled and resealed front window
Repair 4: (as a result of repair 2,3) Cracked headliner in multiple places, gouged the hell out of my trim pieces and failed to replaced trim screw covers. As a result another new headliner, new trim pieces. This time I got 3x 3ft long scratches on my hood, and they didn't even snap the headliner in every place.
Repair 5: When the window motor went out (now taking truck to a different dealer) this other dealer finally snapped the headliner into all the clips correctly.
In short - Be kind but dont hesitate to ask a lot of questions. Im sure there are competent dealers out there. Also, don't hesitate to ask about front glass work, as most dealers outsource this to a local glass shop. Also, inspect the hell out of the work, and call attention to stuff that doesn't look right. My truck is a 2019 and was probably one of the first getting this repair. It seems like dealers are getting their heads around how to do it right. GM customer support is a joke. I had over 30 calls with them just trying to get expedited service on my vehicle and they couldn't even do that. Legal is the only way to get anything, or going to a news or media outlet. Ive spent enough time dealing with this that I simply don't have the energy for it at this point. Compensation Ive received for all this? Absolutely ZERO. Mostly because Texas lemon law favors big business (not to mention GM lobbyist gaining favor due to manufacturing being in TX). I talked with others on the forum whose states had consumer centric lemon laws, and they got new trucks because of it. If you want to get help - insist on speaking with a district manager of after sales. Dont take no for an answer. I had to go to 2 other dealers before a service manager stood up for me and got me in touch with the DMA in my area. He was the first person to show any empathy. They threw around some certificates and such, but nothing to truly restore faith in GM. I didn't want accessory coupons, I wanted a new truck or reimbursement for time out of service. I asked for a buyback and they refused. Its all about cost benefit for GM, they aren't going to do it out of principal alone. Ive handled everything cordially but firmly - every service advisor Ive talked to cant believe the lack of action on GMs part and said they've never seen a new truck with so many issues, but that doesn't get me any closer to a solution. Nice that some people agree at least, but not the ones who can do something. If I can help anyone else in any way - let me know, and hope this info helps others. Good luck if you're in Texas however.