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Everything posted by GMCustomerService
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Our team doesn't wish for you to continue to endure these challenges with your engine light and Wi-Fi. At your earliest convenience, please send us an email at [email protected] with your Username and Forums in the subject line so we can help rectify this matter alongside your servicing dealer as quickly and efficiently as possible.
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Oil loss after trans service
GMCustomerService replied to Bent GMC's topic in Modifications & Accessories
We understand how frustrating troubling oil concerns can be, Bent. This isn't the ownership experience we'd like for you to continue to have and we'd like the opportunity to connect further in an effort to explore ways we can assist. When you can, please email us at [email protected] with your Username and Forums in the subject line to get started. Our team will keep our eyes peeled for your outreach. -
We recognize you're in need of support regarding these challenges you're facing with your trailer connection. Our team would like to connect further so we can learn more and explore this matter towards a resolution alongside your serving dealer. To get started, please email us at [email protected] with Forums and your Username in the subject line. Your cooperation is much appreciated.
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We'd like the opportunity to help provide support to these ticking noise concerns you have. To do so, please send us an email at [email protected] with your Username and Forum in the subject line with additional details. Our team will keep our eyes peeled for your outreach.
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This isn't the experience we'd like for you to continue to have with your Silverado. At this time, we'd like to connect further so we can learn more and assist in brining this matter towards the resolution you need. To do so, please email us at [email protected] with your Username and Forum in the subject line with additional details. We look forward to your outreach.
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Your safety is extremely important to us. We want to connect further so we can learn more and assist best. For our support, please send us an email at [email protected] with your Username and Forum in the subject line with additional details. We appreciate your cooperation.
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These knocking challenges you're having is not the GM experience we want for you to have with your 2025 Suburban, George. We recognize you're in need of support and we'd like the opportunity to help you to the best of our abilities. If interested, kindly send us an email with these details to [email protected] with your Username and Forum in the subject line along with this information.
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We're saddened to hear of any damage caused to your Silverado's frame. Please allow us the opportunity to help assist you with this alongside your dealer's support. If interested, kindly email us at [email protected] with your Username and Forum in the subject line with additional details. Your cooperation is much appreciated.
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Problems after update last weekend
GMCustomerService replied to Matt001's topic in Troubleshooting, Warranty & Recalls
Your safety is extremely important to us and we'd like to investigate this further with you. Please send us an email to [email protected]. Be sure to include your Username and Forum in the subject line with additional details. We look forward to your email. -
We're sorry to hear you're having exhaust concerns with your vehicle and would like to investigate this further for you. Please send us an email to [email protected]. Be sure to include your Username and Forum in the subject line with additional details. We look forward to your email.
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We're sorry to see you are having concerns with your 2019 Sierra and would like to investigate this further for you. Please send us an email to [email protected]. Be sure to include your Username and Forum in the subject line with additional details. We look forward to your email.
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2019 Denali Shifter Issues
GMCustomerService replied to G-Z-M's topic in 2019-2026 Silverado 1500 & Sierra 1500
We're saddened to hear of any shifting challenges you're experiencing with your 2019 Denali. We want to connect further so we can explore potential ways we can assist in resolving this matter alongside your dealer's support. To do so, please follow up with us via email including your VIN, full contact information, current mileage and the name/location of your servicing dealership. Furthermore, be sure to include your Username and Forum in the subject line. Your cooperation is appreciated. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement. -
Intermitting temp sensor
GMCustomerService replied to Wvguy2026's topic in Troubleshooting, Warranty & Recalls
We're regretful to hear you're having engine light concerns with your Silverado and would like to investigate this further with you. Please send us an email to [email protected]. Be sure to include your Username and Forum/Thread in the subject line with additional details. We look forward to your email. -
2018 silverado 1500 5.3 engine noise opinion
GMCustomerService replied to RedBeard35's topic in Troubleshooting & Recalls
We're sorry to hear of any concerns with your Silverado and would like to investigate this further if you're still experiencing any lingering noise concerns. To do so, please send us an email to [email protected]. Be sure to include your Username and Forum/Thread in the subject line. We look forward to your email. -
2022 Silverado 2500HD with the dreaded 6 speed shudder
GMCustomerService replied to Rogue Leader's topic in 6.6L Gas V8 (L8T)
This isn't the experience we hoped to hear. Your concerns are recognized, and we want to do our absolute best to find you a resolution regarding these transmission shudder concerns. For our support, please send us an email at [email protected] with your VIN, full contact information (full name, email address and phone number) and the name/location of your servicing dealership to assist best. Additionally, be sure to include "Rogue Leader/GM Trucks Forum" in the subject line of your email. We look forward to assisting you further. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement. -
We’ve been working hard to bring Apple Music natively to your GM vehicle and it’s finally here. Drivers can now enjoy millions of songs, curated playlists, exclusive content, live global radio, and personalized recommendations, all seamlessly integrated into the in‑vehicle experience. For customers in eligible vehicles with the latest software, the new Apple Music app will automatically appear on the infotainment screen once the over‑the‑air update is installed. No dealer visit or customer action is required. Please note that Apple Music is not available for download in the Google Play store. This is a phased rollout. We began releasing the update on December 15, and it may take a little time to reach every vehicle. If your vehicle is eligible in this first phase and you don’t see the app yet, hang tight—we’re working hard to deliver it in the next wave. Additional Cadillac and Chevrolet vehicles, along with Buick and GMC vehicles, will receive Apple Music in the coming months. To learn more, visit the Chevrolet Support page: https://www.chevrolet.com/support/vehicle/entertainment/apps/apple-music If you have any additional questions, you can email GM Social Media Customer Care at [email protected].
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We’ve been working hard to bring Apple Music natively to your GM vehicle and it’s finally here. Drivers can now enjoy millions of songs, curated playlists, exclusive content, live global radio, and personalized recommendations, all seamlessly integrated into the in‑vehicle experience. For customers in eligible vehicles with the latest software, the new Apple Music app will automatically appear on the infotainment screen once the over‑the‑air update is installed. No dealer visit or customer action is required. Please note that Apple Music is not available for download in the Google Play store. This is a phased rollout. We began releasing the update on December 15, and it may take a little time to reach every vehicle. If your vehicle is eligible in this first phase and you don’t see the app yet, hang tight—we’re working hard to deliver it in the next wave. Additional Cadillac and Chevrolet vehicles, along with Buick and GMC vehicles, will receive Apple Music in the coming months. To learn more, visit the Chevrolet Support page: https://www.chevrolet.com/support/vehicle/entertainment/apps/apple-music If you have any additional questions, you can email GM Social Media Customer Care at [email protected].
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Trailer Camera Issues
GMCustomerService replied to bruceb58's topic in Troubleshooting, Warranty & Recalls
Our team would be happy to help you find other dealerships in your area, Bruce. If you're interested, please reach out to us at [email protected] with your full VIN, full name, zip code, and mileage and we can get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement. -
repair or replace??
GMCustomerService replied to Daniel Cook's topic in Engines & Drivetrain (V8, Duramax, TurboMax)
Hi Daniel. We understand unexpected repairs can be frustrating. Although our team is only equipped to handle US based concerns, our team would like to share your information with someone in your region who would be happy to help you move forward, if interested. If so, please send us an email to [email protected] with your full VIN, phone number, and your preferred dealerships information. We look forward to assisting. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement. -
Our team is interested in learning more and working alongside you throughout repairs, Alex. So that we can connect directly, please email us at [email protected]. In your email, please include your full VIN, full name, dealerships name and address, and your trucks mileage. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
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Power steering
GMCustomerService replied to Gary2500LTZ's topic in 2020-2026 Silverado HD & Sierra HD
Our team would like to work alongside you during this process, to act as an extra layer of assistance between yourself and your dealership. So that we may learn more, we ask that you email us at [email protected] with "GM Trucks-EXSlider400". By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement. -
Radio sound volume and quality..
GMCustomerService replied to Badbird2000's topic in Troubleshooting, Warranty & Recalls
Hi Wayne. Volume and song selection may be controlled by using the infotainment controls or the mobile device. If Bluetooth is selected and no volume is present, check the volume setting on the infotainment system. Though, if Spotify is the only application in which your volume is changing, this may be an app issue. We are happy to learn more about this concern, and we can be reached via email at [email protected]. In your email, please be sure to include your VIN! By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement. -
Trouble Starting After Getting Gas
GMCustomerService replied to hottbodyz's topic in Troubleshooting, Warranty & Recalls
This sounds like a frustrating problem, and our team would like to look into this with you. When you have a moment, please send us an email at [email protected] with your full VIN along with some further details about this concern so we can help. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement. -
Safety alert seat
GMCustomerService replied to Andrew Martens's topic in 2019-2026 Silverado 1500 & Sierra 1500
Our team would like to take a look at your vehicle build directly, and answer any questions you have about your 2025 Chevrolet Silverado! So that we can, please email us at [email protected] with your full VIN. Be sure to include "GM Trucks - Andrew Martens" in the subject line. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement. -
We know this must be an upsetting problem, Maurice. Our team would like to act as an extra layer of assistance on your behalf during and after your appointment on the 15th. So that we can connect with you, please email us at [email protected] with "GM TRUCKS - mjonesjr84" in the subject line. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
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