This statement really hits the nail on the head
The safety experts said GM's ability to find a way to fix the problem happened in a relatively efficient time frame, but the lack of transparency GM had with customers about the risk in the interim remains troubling.
"It's the brakes," said Levine. "There is never an excuse by a manufacturer for mitigating a brake defect, but in this case they could have easily notified every consumer about this problem over the device that caused the problem, OnStar."
Kane said even if GM was not yet certain of the cause, complaints about brakes not functioning is a serious enough issue that a stop-drive notice should have been put in place.
"These are all new vehicles that are equipped with OnStar," said Kane. "So there is an easy way to communicate that to owners besides letters