Brought mine in for this issue about two months ago. In the end, the dealer replaced the card, card reader, whole radio unit, and the USB/USB-c plug under the radio. They managed to finally fix it but it took two weeks for ordering various parts and stuff. Just for fun I asked what they do if all this didn't work. They said they still had one more option which would be to put in a new wiring harness. Luckily, they didn't have to do that.... yet. No problems now for two weeks now.