AndrewSmith21

They replaced the sd card first, reader part, the usb cable, the whole radio unit, and finally they called GM and got a software patch that the dealership had to download it. It took them two day’s to get it to download to their computers. After the patch update it was fixed. It’s been okay every since. At first sometimes it would still pop up the error message but it would fix itself and work right then. Last week the only random thing was my backup camara had a blue screen on it. But it finally came back after it sat awhile and worked. Your best bet is to take it to a dealer and have them call GM and have them install the patch for the radio system.

My finally got fixed had to have take it to the dealership and they had to download a software update to the radio that The dealer could only get. It took two days for them to get the software to download even to their computer. It’s been working for me since it only messes up sometimes but it fixes itself.

And another example: https://youtu.be/BJXJjdnMZN4 Has anyone else’s called Chevy and GM and complained about all the issues??

I have been getting this error message every few times when I get in my truck. They replaced the SD card, reader, radio, and the n-cable. It’s been to two different dealers and still does it this video was after all 4 things replaced. Also upgraded my phone and it still does it! Called GM many times and no advisors are helpful! https://youtu.be/K9pZYyLEcZ4

They replaced the charging cord today and it did it again. Everyone needs to call Chevy and complain.

I would call Chevy and complain everyone needs too! They don't take it serious enough. They replaced the charging cord today and it did it again after it was turned off for a few minutes.

They probably do know it’s a problem. My case was at a senior adviser for weeks and she wouldn’t call me back. Someone told me to file with BBB and I did it closed the senior advisor case. Then it’s now at the hands of a business legal advisor. I have talked to multiple advisors and supervisors. Chevy is no help spend over an 1 and 10 mins on hold with them one time trying to get a different senior advisor. And now waiting for a field tech to come out. But the business advisor will rarely call me back even after leaving messages. All he will respond is I got your message. Okay you gonna call me.... I spoke to his boss who was even less helpful. It’s Chevy doesn’t care about their customers. They have replaced the SD card, reader and radio and it still occurs. Also traded in the phone cause dealership wanted to blame it on my phone. I got a new phone and it still occurs and my Bluetooth randomly will go out when the SD card goes out. Tomorrow it’s going to another dealer to see if they have any other ideas on what can be done. My advice is everyone call and complain maybe then they will report it to software team I have asked for that to be done also but they won’t listen.

Been having this issue still wondering if your problem has been completely fixed???? Or if you still have trouble with yours?

Any updated??? They replaced my SD charge, charging port, and radio and it still happens!