Hi, I just now discovered this thread. Of course having the same problem. I have a 2020 2500HD Turbo Diesel. Aside from a 5th wheel, which I don't tow much, I use a 6x12 cargo trailer for my motorcycles. I bought the truck in June 2020 and up till about a week ago it worked fine. Now suddenly it doesn't recognize the trailer so of course none of the lights work. It always had the flashing lights when off issue but I assumed it was normal. Also from time to time, it would tell me to check one of the tail lights to make sure it was connected. So I google the issue and there apparently is a service bulletin out for it, TSB #20-NA-198. I had an appointment to take my truck in for an oil change so I had them look at it then. I told them about the TSB of course. When I got the truck back they said they hooked it up to two other trailers and of course it worked just fine. Then he gave me the info on the Curt 57003 setup (which I'm a little confused on how that works or mounts). But no one local had one in stock so I tried simply a new 7-4 pin adapter, one that has the LED lights that let you know its working. The only thing the lights did was 2 of them blinked, the other two dead. And of course no trailer lights. So I bought a Curt 57004 off Amazon. This is a standard style 7-4 pin adapter but it has the resistors for LED lights. Plugged it in and all 4 LEDs on the plug worked as they should. Plus the truck now recognizes the trailer.
Still no trailer lights. Now I will check the trailer itself but it worked just fine before. Seems to me that regardless of the fix, GM needs to pay for it.
I did see a blurb in the owners manual about LED lights so I need to go track that down.
As for the Curt 57003, how does that work? Looks like a lot of work that we as consumers should not have to do