m33ortiz

We were contacted by our local service manager, and we are taking the truck in (again) next week so a field engineer can take a look at it. He said he'd park our truck behind their old shop truck and let him experience the fumes. I said yes, leave him there like he's stuck in traffic. He was also surprised to hear about the first owner's manual stating the recirculation function prevents outside air while the 2nd and 3rd printing say may reduce. I'll post more after the engineer's visit.

Are you going to take it to the other dealership? When I spoke to my advisor, she said they were going to send out another engineer to look at my truck, but she didn't know when. I asked her where she saw this going, if everyone says it is working as designed, where is my resolution? She didn't have an answer. I'm hoping the BBB can help out. I'll post more once I hear back from them.

That's a new one, federal restrictions. I found the first print of the owners manual for the 2014 Sierra and it states recirculation will prevent outside air. So I guess since it was a poor design that wouldn't be fixed, GM decided to change the manual instead. Very nice. Has your service advisor given you any hope? I went ahead and filed a Better Business Bureau report today too. I'm so disappointed in this truck.

Has anyone received any relief from this problem? We bought our 2014 Sierra in August 2014. We've been taking it in for service since about November 2014 for this and other issues...mainly this one though. I have a current open case with GM after the one in July was closed. The response each time is the vehicle is working as designed. Last couple of times, I'm referred to the owner's manual which says that the "Air is recirculated to quickly cool the inside of the vehicle. It can also be used to help REDUCE outside air and odors...". Well, the Quick Reference Guide from the same vehicle says, "Recirculation Mode to quickly cool the air inside the vehicle or PREVENT outside odors from entering the vehicle...". I'm really tired of breathing in vehicle exhaust, every dead animal on the road or the person's cigarette smoke from the car next to me. GM has not been responsive and I'm feeling ignored while they are dismissing this. We feel this is a safety issue and they aren't taking it seriously. Hoping someone has received a fix or resolution to this.