This is their "go-to" answer. They're full of it. I have a 2019 AT4 and there was apparently a TSB out for uneven pad wear....The solution was to replace the pads and rotors, no other explanation. Part number changed completely as well...so I'm leaning towards the fact that the pads and or rotors were garbage that shipped with the trucks, maybe poor material or something.
I was never offered this for when I had my brakes checked. I've attached a couple of photos for you to compare. You can see how mine was embossed, not a groove. The pads had a groove in them, but the rotors had material raised. Which is not rust or a valid answer.
My friend who is a GM mechanic told me their standard answer for this issue is exactly what you said. I told him the same, I drive daily, truck does not sit. Basically it's a bullshit answer.
I ended up replacing my pads and rotors and I only have 57,000kms, never towed or had heavy loads in the back.