Yes, we understand what you're saying. It would be better to try and recreate the scenario again but see if it happens with tow/haul mode and without. As I stated, if the vehicle has tow/haul mode then why not use it? To get better MPGs? Then you shouldn't be towing anything. MPG's is the last thing on my mind when I tow.
The dealer isn't going to be much help if you cannot prove to them that the vehicle is doing something strange. If they can't find any strange codes and with GM saying "this is how our transmission's work", you're probably better off going to something else.
You can find lots of topics about the 8 speed issue on here but 99% will be those not towing anything.
I have no issues towing my ZL1 and you didn't have any issues until this 1 time and it could only be a 1 time thing. Only thing that I would really recommend, would be for you to get the fluid flushed and filled back up then try this scenario again. I've heard Amsoil has worked well in the transmission.