No sweat - lets face it, this is the exciting part. They freight company was fine, very accommodating. They called my cell directly and the dispatcher was pleasant and easy to work with, but again, there are thousands of them so your mileage may vary. Also, don't underestimate how much 20" wheels mounted on tires weigh - wow. Custom Offsets seems a little disorganized. Overall I would use them again but know I 'know what I know' so I'd be a little more detailed.