SLTBlue
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I spent 5 months after my truck was built going back and forth between GM and the dealership getting the same responses as you. I was at the right place at the right time and bought a different truck at a different dealer that showed up on the lot. It was like screaming into a void. No one cares and never any resolution. It was truly maddening and I don’t wish the experience on anyone. Good luck. Keep your options open.
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I have an update on my story. After 7 months of waiting on a a vehicle that I ordered and was produced back in February, I decided to cut my losses and get off this roller coaster ride. I found a dealer that had a truck that was already enroute. It is almost identical to the truck I ordered, plus/minus a few options. Best news was it was built in Ft.Wayne instead of Silao like the truck I had ordered. Took delivery and ironically the VIN sticker says it was built 8/21 so it’s a fresh one right off the line. I ended up paying MSRP, minus GM rebates. Not as good of a deal as the one I negotiated back in January but I also expect the rebates to go to zero in a few months. They were over $5k back in January and now are at only $2500. They have been steadily declining the entire time. All things considered, I am out only a couple thousand dollars which I would have gladly forked over to get a fresh USA built truck versus one that has been sitting in the Mexico sun for months. Good luck to everyone else who is still waiting. My advice would be to get pro active and find something on its way to a dealer. I do not see this ending anytime soon and it will take a long time for the log jam of trucks to clear. I wouldn’t want to be the one taking delivery of a truck that is already a year old. We are probably approaching that point. By the way, the truck is incredible.
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What sort of Costco discount is available? I see this mentioned all the time but can never find anything useful on their website despite being a member.
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Mexico here. Looks like the three of us are in the same boat. Let’s try to each other informed of any updates. Any news is good news at this point.
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Same exact situation here, so at least you’re in good company. What has your dealer done to “escalate” it?
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GM doesn’t care! They tell you to call the dealer like they’re the ones building it. Meanwhile it sits in the parking lot beside the factory and GM tells you they can’t talk to anyone who works at the factory to find out when it’ll be completed.
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With the announcement over a month ago from the GM executives that “help is on the way”, I expected there to be a lot more movement. My dealer and my order have seen none. The only thing working in my favor at this point is the deal I negotiated on the truck back in January when I ordered it. I would much rather have the truck though. Never thought I’d see the end of July without seeing the truck. GM must be ok with absorbing the cost of building it and letting it sit with 6 months.
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I believe it.
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5.3L/10spd. VIN indicates Silao.
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Still no word about my truck - 2021 SLT ordered in January, built in February. Sitting since then due to MP shortage. Seeing the GM incentives slowly decrease each month sure are adding insult to injury. They are $2000 less than when I ordered it.
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Meanwhile the only thing in the news about the Silao plant is the ongoing labor dispute. Which my truck was made in the USA!
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Your only option at this point is to pay full price for a truck 6 months to a year old or pay over MSRP for a new truck. I would rather have the truck and pay less for it than pay more and hope that I can find a new one. You’re gonna have to pick which flavor of hell you want. Didn’t I read that your truck has been finished for 3 weeks now? Imagine it being finished since February with no info since then. That’s the situation I’m in. And I ordered from a large volume dealer. This is a huge log jam and I have resigned to standing in my spot in mine until it’s resolved. If you get out of that line because something else looks better, good luck because someone else will have already taken your spot.
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My truck has been in this status since late February with no updates from GM chat or the dealer. I am surprised that trucks are still being affected by this.
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Feed back on ordering a truck
SLTBlue replied to 2500hd Guy's topic in 2019-2026 Silverado 1500 & Sierra 1500
I ordered my truck in January. Order accepted immediately and truck built by late February. Still waiting on it with no end in sight. I think you have a snowballs chance in hell getting it this year. You are not only competing against the other thousands of GM trucks stacked up but also Ford, Ram, etc. This is not ending any time soon and almost no one knows it yet. -
GM says the dealer is the best source of info. The dealer says that GM is the one building the truck and they only have the info that GM gives them. Good luck. What a failure of customer service.
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Thanks for the info. The specific language I received from GM was that the vehicle is on hold for quality inspection waiting for a module impacted by the Micro Processor shortage. So yea, it’s widely reported that there’s a semiconductor shortage. But this is like the difference between calling it a transmission shortage versus a gear shortage.
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Has anyone had their event status code change to “MP”? Presumably this is for “Microprocessor” but GM will not provide any indication of what it means beyond that in terms of timing or having the truck completed. In my case, the event code went from 4200 back in February to 4D00 and now recently to MP.
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The chat won’t tell you if it’s being held due to the chip issue. My truck has been built and “awaiting shipping arrangements” since February due to the chip shortage. I’ve had a VIN since mid-February. My truck was sitting at status 4200 for a while, and then 4D00, and now I just learned that it was assigned a new event code “MP”, presumably for Micro Processor. Still no idea when any of this will be resolved. The dealer should be able to tell you the status and whether it is truly on its way to you.
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This is the best article I have read so far. This issue will affect truck buyers for years to come. https://www.freep.com/story/money/cars/general-motors/2021/05/06/gm-strategy-has-hordes-vehicles-parked-awaiting-chips/4924733001/
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Would love to know. Ordered my SLT on 1/30, built by 2/25. Sitting since.
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Thanks for the info. Do you know which factory your truck came from? What transmission do you have?
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Well, I’m not just making this up. "The microchip crisis is probably the worst crisis I’ve seen in the auto industry, at least in my career, in terms of supply chain," General Motors President Mark Reuss told Fox Business. https://www.foxbusiness.com/lifestyle/gm-president-ruess-chip-shortage-auto
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That’s only part of the story. The are “unaffected” because they are shipping 5.3L with 6/8spd transmissions without the chips. Trucks with the 10spd transmission are being held and for a long time. There are less of those trucks being built compared to all of the other configurations, and they are still building them but not shipping them, so they continue to say that production is running “full speed”.
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I ordered a SLT CC, 5.3L /10spd back in January. The order was accepted immediately and was built by late February. It has has been sitting at 4200 status since then waiting for a module impacted by the microchip shortage. The truck was built at the Silao plant. No ETA has been provided to date. I have been in contact with GM several times and they all but deny the chip issue. They say that it is in “final quality checks” before shipment and that my dealer is the best source of information for when it will arrive. My dealer says that they have no idea when the truck will be arriving or when the chip issue will be resolved. I am aware of the news articles on this and the low inventory issues. But I’m surprised there isn’t more discussion since the impacts seem to be pretty far reaching. Is anyone else who ordered a vehicle dealing with this? Does anyone have any new insights from GM or their dealer as to how/when it’ll be resolved?
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Wow looks great! 6 weeks and counting at event code 4200. No help, no ETA.
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