Kayla Anthony

I purchased a 2017 Chevy Tahoe two years ago and it is currently in the shop for a new transmission. The body shop owner told me that the torque converter caused my transmission to have so much metal shavings in it that I now have to spend $5,000 dollars on a new transmission. I called the service center to ask them if there is anything in there notes about a noise complaint while it was under warranty and the service manager said yes but when I told him that now my transmission needs replaced he started arguing with me and speaking over me that he wont fix it even though he had it in his notes that I brought it to his attention. I trusted the service centers judgment and now my warranty expired and I’m covering the cost. The body shop informed me this is his third tahoe/suburban in the past 4 years that he has done and chevy/gm sent a letter stating that there are issues with the transmission fluid that should be regularly changed. Why would they not have sent a letter to the people owning the vehicles after they knew about defects? I am also curious on how to add the chevy suburban and tahoes to the list of affected vehicles…