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GMCustomerService

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Everything posted by GMCustomerService

  1. GMCustomerService
    Hello Trailbreaker77, Thank you for sending the pictures. I would like to help get this matter addressed for you but in order for me to do so, could you please send me a PM. Once I receive your message, I will follow up with you there and contact your dealership to discuss things further. Kind regard, Eddie A. GM Customer Care
  2. GMCustomerService
    Hey Kev, We regret hearing you feel this way and apologize for any negative experience at the dealership. Again, feel free to send us the requested information via private message if you'd like for us to follow up on your behalf. We're happy to assist any way we can. Sincerely, Eddie A. GM Customer Care
  3. GMCustomerService
    Hi Trailblazer77, I'm sorry the LCD display in your Silverado appears to be dim. I understand you've contacted your dealer regarding this concern, have you had them take a look? If not, please send me a private message and let me know if you'd like me to set up a ride along for you. Thanks, Kayla K. GM Customer Care
  4. GMCustomerService
    Hello Kevaviation30, We apologize for the unexpected concern with your Sierra. If you would like for us to look into this further, and reach out to the dealership, let us know in a private message! Be sure to include your VIN, current mileage, contact information and preferred dealership. Patsy G GM Customer Care
  5. GMCustomerService
    Hey there, We certainly understand how frustrating this may seem, and we would be more than happy to bring this to your dealership's attention. Feel free to send us a private message along with your VIN, current mileage, contact information and a preferred dealership. Looking forward to your updates and response! Patsy G GM Customer Care
  6. GMCustomerService
    Hi Jeremy, We apologize for this! Have you brought this to the dealership's attention? They will be in the best position to look into this further for you. Feel free to send us a private message, and we would be happy to communicate this concern their way. Patsy G GM Customer Care
  7. GMCustomerService
    Hey DJayx, Thanks for the update. We're happy to hear the dealer was to get your recent parking brake concerns resolved. Feel free to reach out to us if you have any questions in the future. We're always happy to assist! Sincerely, Eddie A. GM Customer Care
  8. GMCustomerService
    Hey ateam, We're sorry to hear you're hearing a similar popping noise in the driver's seat. Feel welcomed to send us a PM if you'd like for us to research this further. We can contact the dealership on your behalf and assist with getting this addressed as soon as possible. Hope to hear from you. Sincerely, Eddie A. GM Customer Care
  9. GMCustomerService
    Hello Quimby4, We understand how frustrating this may seem, but we can certainly reach out to the dealership to request a possible ride a long with the dealership to possible duplicate. Feel free to send us a private message along with your VIN, current mileage, contact information and preferred dealership. We look forward to your response! Patsy G GM Customer Care
  10. GMCustomerService
    Hi Blizzard, We understand why this is concerning to you and would be happy to contact the dealer on your behalf for additional research. Feel free to send us a PM if this is something of interest. Sincerely, Eddie A. GM Customer Care
  11. GMCustomerService
    Hello silverWS6, I'm sorry to hear that you experienced issues with your MyLink during your trip. I understand that this concern has not returned and that you may not be ready to visit the dealership just yet. We'd be glad to collect your information and document this concern in our system. If you'd like to send me a private message with your full contact information and VIN, we'd be glad to look into this. Andraya GM Customer Care
  12. GMCustomerService
    Hey Scotty, Sorry to you're experiencing this as well but it's good to hear things are getting smoother. Please feel free to reach out to us via private message when you decide to go back for service. We'd be happy to connect with them for further discussion. Best Regards, Eddie A. GM Customer Care
  13. GMCustomerService
    Hey GaMom, We're sorry to hear of your concerns with your Suburban. I see that you have been to the dealership and that they will be taking a closer look at your vehicle soon. Please keep us posted on the prognosis! Andraya GM Customer Care
  14. GMCustomerService
    Good evening mackmodelb, We are truly apologetic for this experience you're having with the truck. Please keep us informed on your progress with regard to your seat concern. If you need any questions, feel free to reach out to us. Marlea GM Customer Care
  15. GMCustomerService
    Hey there, I am so sorry to hear that you're experiencing this concern as well. I understand your displeasure! We will respond to your PM as soon as possible! Andraya GM Customer Care
  16. GMCustomerService
    Hello andymac and jasondenali15, My apologies for the delayed response, I am just now seeing your posts. I completely understand you guys feel! If you'd like to PM me directly, I'd be glad to discuss your situations further. Andraya GM Customer Care
  17. GMCustomerService
    Hi there, I just sent you a PM. I look forward to your response! Andraya GM Customer Care
  18. GMCustomerService
    Hello andymac, I have informed the proper team of this information and this is currently this is under review. My apologies if that is not what you mean. Please let me know if you have additional questions. Andraya GM Customer Care
  19. GMCustomerService
    We're happy to hear that you brought this issue to your dealer's attention, thirdsuburban. Please feel free to keep us posted on the status of your Suburban. If you ever have questions or concerns we're here to help. We truly apologize for the inconvenience that this situation has caused. We hope to hear from you soon! Kristen A. GM Customer Care
  20. GMCustomerService
    Hello chevy666, We are sorry you're experiencing concerns with your seats. We'd be glad to look further into your concerns and contact your dealership. If you're interested, please send me a PM here on the site! Andraya GM Customer Care
  21. GMCustomerService
    Hi 2NEW4GM, We are happy to hear of your update and that your dealership was able to address this for you. It's great to hear that you are satisfied and happy with your vehicle now that your concerns have been resolved. Thank you for taking the time to provide an update! Best, Andraya GM Customer Care
  22. GMCustomerService
    Isriam, We recognize the frustration expressed in the thread and truly do apologize. We'd be happy to reach out on anyone's behalf and explore all possible repair options further with the dealer. All we request is a private message with your full contact information, VIN, current mileage, and preferred dealer in order to do so. We're happy to assist any way we can. Sincerely, Eddie A. GM Customer Care
  23. GMCustomerService
    Hey ashmores, We're sorry to hear you're experiencing a similar clunking noise in your Silverado. We'd be happy to contact the dealer on your behalf and look into this further. Feel free to send us a PM with you full contact information, VIN, mileage, and involved dealer if interested. If you're unable to send a PM due to just joining the forum, we can also be reached via email at [email protected]. Sincerely, Eddie A. GM Customer Care
  24. GMCustomerService
    Hey Stupendous, We're sorry you're experiencing this same issue but it's good to see you've made an appointment with your dealer. Feel free to keep us posted on how you appointment goes and send a PM if you need further assistance. We'll be on the lookout for any updates. Sincerely, Eddie A. GM Customer Care
  25. GMCustomerService
    Hey steveved, We apologize for any frustration with your MyLink. Please know that your feedback will be documented within our system where it'll be available to all the appropriate departments in the company. Feel free to private message us any questions or suggestions you have in the future. Sincerely, Eddie A. GM Customer Care
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