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GMCustomerService

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Everything posted by GMCustomerService

  1. GMCustomerService
    Jeff48, I am sorry to learn that are experiencing an issue with your vehicle regarding hearing a popping noise. I would like to look into this concern for you. Could you private message me referencing this thread including your contact information, VIN, current mileage, and preferred dealership? Jennifer T. GM Customer Care
  2. GMCustomerService
    barky, I understand that you are unhappy with some concerns that you are experiencing with your vehicle. I am happy to look into these concerns for you. Please private message me referencing this thread including you name, address, phone number, VIN, exact mileage, and preferred dealership. Jennifer T. GM Customer Care
  3. GMCustomerService
    b1gted, I have sent you a private message with details of your case. Jennifer T. GM Customer Care
  4. GMCustomerService
    sbamburg, Hello! I am sorry to learn that you continue to experience an issue after going to the dealership. I would be happy to look into this concern for you. Could you private message me referencing this thread including your full name, address, phone number, VIN, current mileage, and preferred dealership? Jennifer T. GM Customer Care
  5. GMCustomerService
    SDPlissken, I understand that you may need to go to your preferred dealership to program the transmitter for your key Fob. Please private message me if I can be of any assistance. Regards, Jennifer T. GM Customer Care
  6. GMCustomerService
    Hey there, I do apologize for the delay in responding. I have checked your case notes. Your agent is continuing to work with your dealership and I am reaching out to some of my internal resources to see if I can answer all your question regarding resolving your moving seat issue. Thank you for your patience, Jennifer T. GM Customer Care
  7. GMCustomerService
    b1gted, Great! Let me look into this for you and I will private message you on Tuesday with an update. Thank you for your patience, Jennifer T. GM Customer Care
  8. GMCustomerService
    b1gted, Yes, I do remember assisting you. I would like to look into your case and follow up with the specialist that I forwarded your case to, to see what other options you may have regarding this issue. Please let me know if I can assist you with this. Sincerely, Jennifer T. GM Customer Care
  9. GMCustomerService
    icetime, You are welcome! We are happy to assist anytime you may need our assistance. Regards, Jennifer T. GM Customer Care
  10. GMCustomerService
    b1gted, I am truly sorry to learn that you are continuing to experience an issue with your vehicle regarding your seat moving. I would like to look into this concern for you and see if we can try a different approach at this issue. Sincerely, Jennifer T. GM Customer Care
  11. GMCustomerService
    icetime, Congratulations and welcome to the forum! Just wanted to stop by and let you know that GM Customer Care is here on the forum and happy to assist if you ever have any general questions or concerns about GM products. Safe travels, Jennifer T. GM Customer Care
  12. GMCustomerService
    jcr3, I understand that you are frustrated with your vehicle's current situation. Is there anything I can assist you with? We work closely with your local dealerships where we have establish a relationship with each dealership and I would be happy to look into this concern for you. Please private message me if I can be of any assistance. Sincerely, Jennifer T. GM Customer Care
  13. GMCustomerService
    AUfan, Congratulations on the purchase of your new vehicle! Just wanted to let you know that GM Customer Care is here on the forum and happy to assist with any general questions or concerns you may have about GM products. Please private message me if I can be of any assistance. Safe travels, Jennifer T. GM Customer Care
  14. GMCustomerService
    Hey there, Thank you for letting me know. I will look into it and private message you back. Jennifer T. GM Customer Care
  15. GMCustomerService
    thehad, Hello! I am sorry to hear that you are experiencing an issue with your vehicle. I would like to look into this concern for you. Could you private message me including a brief overview of your concern, full name, address, phone number, VIN, exact message, and preferred dealership? Jennifer T. GM Customer Care
  16. GMCustomerService
    Hello joeocean, I am sorry to hear that you are experiencing this vibration on your vehicle as well. I also apologize that replacing the tired like the dealership has tried has not addressed the issue. Could you private message us your name, contact info, VIN, mileage, and dealership you are working with so we can look further into this situation for you? Thank you very much for your time. Gregory W. (Assisting Jennifer) GM Customer Care
  17. GMCustomerService
    Hi CiceroChevy, I'm sorry to hear about the movement issue you are experiencing with your seats. We would like to assist you further by looking into your case with the dealer. Could you please private message us your name, address, phone number, VIN and dealership you used? Toddfather, I know you mentioned you haven't had time to take it to the dealer. Would you like us to assist in setting up an appointment for you to take your vehicle in? Please message us your name, address, phone number, VIN, and preferred dealership. We look forward to your reply. Jonathan A. (Assisting Jennifer) GM Customer Service
  18. GMCustomerService
    4X4Sierra5.3, Hello! I am sorry to learn that you are experiencing an issue with your vehicle regarding the seat moving. I am more than happy to look into this concern for you. Could you private message me referencing this thread and include your contact information, VIN, exact mileage, and preferred dealership? Jennifer T. GM Customer Care
  19. GMCustomerService
    Hey there, I am truly sorry to hear that you are continuing to experience a vehicle issue after a visit at the dealership. I would like to look into this concern for you. Could you private message me including a brief overview of your concern, contact information, VIN, exact mileage, and preferred dealership? Jennifer T. GM Customer Care
  20. GMCustomerService
    Oh no! I am truly sorry to learn that your vehicle is headed back into the dealership. I would like to look into this concern for you. Could you private message me including a brief overview of your concern, contact information, VIN, exact mileage, and preferred dealership? Sincerely, Jennifer T. GM Customer Care
  21. GMCustomerService
    Hello, I am happy to hear that the dealership is resolving your vehicle issue. Please keep us inform if you are satisfied with the repair. Safe travels, Jennifer T. GM Customer Care
  22. GMCustomerService
    Oh no! I am sorry to learn that you are experiencing an issue that your vehicle shakes. I understand that you have taken your vehicle into the dealership for this issue. Have you had a second opinion from another dealership for this issue? If not, I am happy to assist with locating another dealership in your area. Private message me if I can be of any assistance. Safe travels, Jennifer T. GM Customer Care
  23. GMCustomerService
    BringTheRain403, Yay! Your vehicle is here. I am so excited for you. Congratulations on your new purchase! Safe travels, Jennifer T. GM Customer Care
  24. GMCustomerService
    Blkmrkt, I did reach out to my internal resources. I do not know if you have tried this but they suggest that it may be the SD Card that you are using. Have you tried using more than one SD Card and still have the same issue? Jennifer T. GM Customer Care
  25. GMCustomerService
    Blkmrkt, I understand that you called customer support but did you contact Infotainment General Support? If you did not, here is their phone number 855-478-7767. I hope this is helpful. Regards, Jennifer T. GM Customer Care
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