Just want to add some info in regards to tune updates. Unfortunately due to being inundated with tune update request since March (people being off work due to covid and so on) we have a very long wait list, 20+ business days, at any given day now for updates. We want to keep offering this free service to our customers, and appreciate everyone's patience with this as we are doing everything we can to get these updates done.
Also with our email, our email server groups emails by conversation and each new email in that conversation resets the entire email chain to the top of the queue and we answer from the bottom to get to the oldest emails first. This wont effect your position on the to do list though, just how quickly an email is answered.
Let us know if you have any other questions. Thank again.