My exact same results. I've almost always changed my own O&F for the past 50 years. Twice I let the dealer do it on new trucks. When the first one (2014 Duramax) when I got home and got under it to make sure things were right, I found an oil mess b/c they failed to wipe anything off. The second time my new 2019 1500 I let the dealer do it and when it came time to change it the damn filter they must have used a impact gun to put it on. I went thru everything I had in the shop and finally got it off. I've finally got smart said to myself NEVER again.