Tough situation there as I would be upset if my new truck needed a new engine, however, the good side of this is that you will no longer have to be concerned about the valve spring issue? Trying to be positive for ya. As far as the truck not getting back to you, I assume it's because there was a stoppage on the engines to confirm the new engine you are getting doesn't fall into this window of issue. In addition, some parts issues could have shown up as the 'Rona did slow things down for quite a while.
Hope you get it back soon and have a million trouble free miles after !