rgwen

In the middle of a pretty awful purchase experience and interested in the pro's perspective on the situation. A few days back I made a deal on a 2020 Sierra 1500 and paid cash via an official check from USAA. I will not actually take delivery on the truck until Sunday because I just got back from Iraq and am stuck in quarantine until then. I purchased the truck at a Texas dealership (where I am currently at) with the intent to drive it back to my home state, NJ. I contacted the NJ commission of motor vehicles to get the run down on what needed to happen to title and register. They told me they highly recommended that I title and register in person as wait times on having the dealership handle this for me via snail mail would exceed three months right now due to COVID. To title, they indicated that I just needed the MSO and purchase order. After communicating this to the general manager at the dealership, he told me it was against Texas law to give me the MSO. After me fact checking this, he conceded that it was just company policy not to and that he could only give me a copy only. He said the MSO contains sensitive information about the dealership which of course makes no sense in that the copy would too... After confirming with the NJ vehicle commission that they could not take a copy, I merged the dealership into the phone call and had the Manger for NJ Out of State Sales confirm this fact and indicate to the manager that this is very common practice and that the MSO is rightfully mine as a cash buyer with no lien. The dealership continued to refuse prompting NJ to tell me (with them still on the phone) that I should get a lawyer. The dealership maintains that they will not provide this and will void the sale prior to giving it to me. This is a drop in a bucket with how bad the sales experience there has been since day one, but I've also already paid, had them deliver it to an aftermarket dealer to get a pricey tonneau cover added, and it's my entire plan for transportation back east (not too mention it's a very difficult AT4 spec to locate). Pretty terrible experience after handing them a check for 60K. Interested in your thoughts