@newdude again, read. Everyone attacked @Transient without half the facts. No tech that isn't fresh out of community college would execute a firmware update on something that was clearly a hardware issue. A screen is only going to display what the camera is giving it as an input. So clearly the first step would be to check the hardware. That's no different than the cam on your phone pointing toward the sun and thinking a firmware update is going to fix it. If it is what the repair procedure called for, the procedure was wrong from the start. Also, even with warranty work, they are supposed to get customer approval before completing work. This was either a service advisor issue or a tech issue with proceeding with the fix before confirming with the customer that they are ok with the repair procedure.
A better analogy would be taking your truck in for a "shake" and the dealer finding out it is an out of balance wheel. Then proceeding to warranty your non-factory wheels with new factory replacements without asking you if you want them to put them on the balancer first to see if a weight has come off. This is the equivalent of what they did. Honestly, after dealing with the dealer on my truck for over a month, and the run around I got from GM, I understand where he is coming from. After working for 6 years in the dealer world before completing my BS, and owning various new cars in the last 10 years, GM gave me the absolute worst dealer experience I could imagine. After they finally replaced the LKA camera, the idiots told me I had to bring it back another day because they didn't want to finish calibration on a Saturday. They scheduled it for the following Tuesday knowing full well it was supposed to rain (95% chance M-W) for me to bring it back. THEN, I brought it back only for them to tell me that "oh gee, we need I nice sunny day for calibration". So they wasted a whole day of my time because they didn't verify the procedure in advance despite scheduling the appointment. That was the end of a full month long saga. So please, don't apologize for GM and their clearly poor dealer network and technicians.
Dealers are literally the only reason I hope Tesla survives. The dealer network needs to be burnt to the ground. It just sucks they make piles of crap to sell.