Majority of our customers have no issues with the instructions, however, the guys to recognize that not everyone is on the same page. They are looking to add videos for the instructions this coming year.
3 weeks for a tune file turn around is definitely not the norm, did you address that with the guys? 2-3 business days is the usual turn around time.
The guys have been to Denver a few times, but it is not on the current calendar. They can get you taken care of remotely if you were interested in that route.
Shoot a datalog and an email to the guys, they can check into it.
Shoot the new tune files to the guys, and they can see if any major changes were made.