At the end of September 2020 I purchased the GM factory navigation upgrade for my truck via MVI. It has worked perfectly. Best nav system for the trucks, imo. I even have subscriptions to OnStar to maximize the benefits of the navigation system.
Last week I took my truck to the dealer for its 22,500 mile service, and a few warranty issues. One of those warranty issues regarded the crooked reverse camera. While working to correct the crooked reverse camera they did some sort of software update, per GM's instructions. That update deleted the factory navigation from my truck.
The day after picking up my truck from the dealer I notified them of the issue, and made an appointment to bring my truck back today. I also provided proof of the GM factory navigation being in my truck via receipts from MVI. This afternoon I received an interesting phone call. The service writer stated they need to contact a certain division of GM Tech, and GM was going to charge them $75 just to talk to them. The dealership wants me to pay that fee, and there's no guarantee that GM will restore the factory navigation to my truck.
Before I get roasted, I understand businesses are not in the habit of losing money, and the dealership is caught in the middle. However, why should I (or the dealership) be required to pay for a service that may or may not restore what I already possessed in the first place? It's not a subscription service. This is on par with somebody stealing something from you, then telling you to pay up if you want it back, but there's no guarantee they'll give it back to you even if you pay. And, the dealership even said if GM does come up with a way to restore the factory navigation to my truck, I'm paying at least 1 hour labor for the upload. I shouldn't have to pay for that either.
GM made this mess. Apparently, they want to parade around talking about how they're a tech firm, but don't want to actually behave like a tech firm. Microsoft, Samsung, and Apple have no problem performing updates without deleting files. GM should be, too.
https://gmauthority.com/blog/2018/10/general-motors-wants-the-public-to-see-it-as-a-tech-company/
As for MVI's whereabouts in all this? They have been less than helpful. I contacted them, and asked how much restoring the factory navigation was going to cost me. No reply. Only thing I've heard is several people are ahead of me, and they'll get back to me when it's my turn.
Unless somebody with a clearer mindset than I provides a good reason to not, I'm contacting the Dept of Consumer Affairs in the morning. Something has been stolen. I want it back. I shouldn't have to pay for it. GM screwed up. Not me.
I'm so pissed off that I've started looking at other makes to replace my truck. I've been loyal to GM for over 20 years. My wife drives a Chevy. My kids would've probably ended up with GMs. I think that's all changing now.