When I bought my 2015 brand new I had the transmission take a crap after 200 miles. It would only shift into reverse and park. I had a great picture of it on a flatbed the day after I brought it home. They ended up replacing a bad electronic part, and back in business. For the next 94k miles I replaced a def tank heater, and a seat buzzer for the parking sensors. I got a nice bedrug out of the transmission problem when GM customer care called me to apologize about the transmission issue, unprompted.
My point is, that was a true Allison. Things happen, that's what warranties are for. I really doubt the 4/5 statement. Mine is smooth as silk, very nice. They'll get it fixed.
I drove the first 10k on my 2015 with a mild bit of nausea over the transmission and eventually forgot about it.... I wish I hadn't tiptoed those first 10k, there was no need for it.