I had the GM Rear Seat Infotainment Headrest System (PN# 84556196, product link below) installed by dealer when I purchased a 2020 Sierra 2500HD. The issue I’m having is, the system completely turns off while the truck is running and whenever a door is opened then closed. Meaning, the truck will be running and in Park and the driver or passenger door is opened (system remains on) but the moment the door is shut, the system will shut off. The system will also shut off after about 5 minutes while the truck is idling.
I would assume that the system should just work whenever the vehicle is running, regardless of the doors opening/closing and also while it’s idling. The only time it doesn’t shut off is while we’re actually driving. When the truck is not running but in accessory mode, the system will stay on for about 5 minutes then shut off even when the radio remains on and the truck is still in accessory mode. I’d think the system should remain on the entire time the radio stays on.
I’ve discussed this with the dealer and they’re looking into it but haven’t figured it out yet.
My suspicion is that the dealer didn’t tie the system into the correct accessory circuit. I’ve traced the wires to a plug under the dash on the driver’s (left) side, near the BCM. The red power wire from the RSI connects to the purple w/ yellow tracer in the plug. Does anyone here have a wiring diagram for the 2020 HDs that can confirm if that’s the correct connection? Or does anyone have the same RSI in their vehicle and see if their wiring is the same?
Any help is appreciated.
https://accessories.gmc.com/product/rear-seat-infotainment-system-with-dvd-player-in-jet-black-perforated-leather-84556196?year=2020&make=GMC&model=Sierra 2500 HD