Well, I just heard back from the dealer on the fix for my LTZ. I feel this is the best possible scenario based on what I've seen here. To recap: -This is the 15th day it's been there. -They've done the remove/reseal of the rear spoiler in the TSB. Solved some of the leak but not all. -Headliner doesn't appear to be water damaged(caught it early I guess). -Had a glass company out(Safelite...meh) to inspect the glass. Said they would remove/clean/reseal/reinstall. Safelite advised them that there was a 100% chance the rear window assembly would break if they tried to remove it. My Service Advisor told them not to even try. They are ordering a new rear window assembly and Safelite will install it early next week. He said parts availability don't appear to be a problem. They will remove the old, install the new and then do a thorough leak test. He said keep my loaner til then and don't worry about it. BTW, I did NOT buy the vehicle at this dealer. I know there have been a lot of bad experiences with dealer repairs in this thread. Believe me, it scared the hell out of me. However, this dealer has so far taken good care of me...and even kept my truck inside full time(which I have visually verified). So, I'll advise on how it comes out, but if you're in central TX, you might want to consider a trip to this dealer and Service Advisor. I'll post the details if anyone is interested. Quite possible that on future repairs they will take this route but who knows.
F*ck dude. That sucks. The TSB on the rear upper spoiler sure didn't resolve me issue either. They are working on my rear glass now. Fortunately for me(or maybe not?) my dealership says they are not glass experts and want no part of removing/installing/resealing glass. They are having a company out next Monday to inspect/remove/clean/reinstall the window. I have no idea if that will solve my issue or not...maybe temporarily. I'm just blown away that the GM of the dealership would allow this type of shit to happen given the problem is so obvious. I thought I read somewhere that this is essentially the same rear window setup that the K2 trucks use. Do those have leak problems?
I don't have any headliner damage so i don't think mine leaked right away...and it's got the brown interior so I think it would show. Side note...the dealer has my car right now and I'm in central Tx. Which means if they don't keep it inside the shop building, I can possibly add a **** ton of hail damage to my list of headaches. I think I'm going to call them up and tell them if they can't gaurantee me that it will be kept inside a building, I'm going to go get it in whatever state of disassembly it might be in and then return it in the morning. At least I can keep it covered. All they will say is that it is kept covered...which probably means there is plastic over the cab.
While they have been cooperative except for the gross deficiency in communication skills, they did supposedly follow the TSB. And by follow it, I mean they removed the upper rear spoiler, and put the sealer in there. I don't think they messed w/ the back glass at all. I find that odd because the TSB clearly says that if the first procedure doesn't work, that they should dick with the back glass seal next. But, they seem confused. I'm going in this morning to pick up my loaner. I'm going to casually mention that I have been advised by a Field Warranty Manager for GM to start open an issue with Customer Care. I am hopeful that the mention of being in contact with a Field Warranty Manager will at least put a little priority on my vehicle as I think it probably sits there most of the time untouched. As far as how long it's been leaking? Unknown. My headliner doesn't have any damage that I could see(thank God!). I live in Austin so it's not like we get a ton of rain anyway...although it's obviously more common in Spring. When I noticed it a couple weeks ago, there was just a light trickle down passenger side rear seat. It was a pretty heavy rain too. The driver's side...even though it was dry at the time, was not wet. But, I looked at the glass and noticed that it had leaked before as it had dried runs down the window. So, my theory is that the leak wasn't terrible yet but was headed that way. So, I am hopeful that nothing had gotten so wet yet that it will start stinking. Like I said above...I know these things happen. I think these types of problems would all be taken a little more in stride by the owners if the dealers were able to instill some confidence that they have the ability to resolve these issues. Every single dealer seems to take a different approach with varying degrees of success. Half the time they damage the vehicle while working on it or fail to reassemble it correctly. That, for me is the bullshit part. If it weren't for the cost of the parts themselves, most of us would be better served by reading the forums, and performing the repairs themselves. This isn't rocket science...its a question of motivation and commitment to do the job right. That is the part that is grossly lacking.
Yea, I agree. I'm not picking it up until the damn thing doesn't leak anymore. The big challenge will be to keep it dry while it's at the dealer. I can't imagine they keep it inside... So yeah, I'm going to call and get a case started just because. I've kept meticulous records of every conversation and phone call up to this point just in case a problem arises. Sorry yours is such a cluster f*ck. I get that these problems happen...but geez, I shouldn't have to tell the technicians how to fix the truck.
M3Master started following Advice for escalating within the service department?, Rear window leak and LIMELIGHT'S BUILD THREAD
I had the TSB performed on my LTZ today. They let it sit for a day and then tested it(I guess thats good...). It did NOT resolve my problem. The advisor said they are kind of stumped on where to go next and the foreman is getting involved. Luckily, I got my issue addressed before it ruined my headliner. I did NOT want them taking my windshield out...I'd even live with a small amount of discoloration to avoid that. Luckily...no damage to that yet. So, truck is still there. I would think that they'd try the back window next(as that is listed as the contingency fix in the TSB) but they damn sure don't seem to want to give me any details. Their communication is definitely not the best but I also don't want to stir up a bunch of shit as long as they are trying. Think I should open a case with customer care or let them keep trying for a while? They are putting me in a rental car tomorrow morning. This type of shit shouldn't be this stressful.
So, my LTZ has been in for this fix for 10 days now. I usually only keep my vehicles for a couple of years so no extended warranty. The dealer has implied that no loaner vehicle is possible. Are you guys getting loaners because you bought an extended warranty? Or is it just a dealer policy thing....?
Yea, same issue. Right below the nav. There was another thread on this but the guy that tried to fix it had limited success if I remember correctly. Mine only does it when it's cold out though. Still annoying.
M3Master replied to M3Master's topic in 2019 Chevy Silverado & GMC SierraThanks for the advice. Chevrolet dealer finally figured out how to reprogram the camera...it sat there for 10 days. Not sure what they did but I'm going to go by and get the paperwork that has the tech's "story" on it sometime next week. Still fighting w/ the insurance company on the rental. Enterprise called yesterday and said if they don't get authorization for another week, they are going to bill me $253 today sometime. Yay. As of last night the body shop had provided them the paperwork from the dealer which is what the insurance company had requested to justify the rental extension. So, hopefully it's all worked out but we'll see. Thanks again all...
M3Master replied to M3Master's topic in 2019 Chevy Silverado & GMC SierraAwesome. Thanks. I totally agree that this ~shouldn't~ be my problem. It sounds to me like the truck isn't seeing the grill camera at all and are blaming the body shop for an electrical/wiring problem. Seems obvious for them to try another camera and charge the body shop(who can then warranty the part) for replacement. But again, I think the big issue is lack of communication. So, moral of the story is stay out of it and let the body shop fight the battle...which is what they are being paid to do. Good advice and certainly less stressful on my part. Thanks.
M3Master posted a topic in 2019 Chevy Silverado & GMC SierraSo, in your experience, when/if you have been treated poorly by the service department for a dealer, what is your escalation strategy? Do you have any contacts at GM corporate? I already have the Service Manager and Sales Director contact information...they have both assured me that they "have my back" but don't seem to be involved with the situation anymore. Little backstory...my 19 LTZ was in a relatively minor accident about 6 weeks ago. It got the fender, bumper, very tiny edge of the hood and very edge of the driver's side grill. The truck is now fixed and looks perfect...the paint is actually better than it was before. The last step in the process is having the forward facing camera system reprogramed(grill removed/replaced). So, dealer has had the truck for 9 days now. I can tell by the onStar app that it hasn't been moved(GPS location) nor has it been started for any significant amount of time(fuel level). The guy at the body shop calls them EVERY day to find out what the status is. The service advisor tells him, almost as if it's a recorded response, the truck doesn't recognize the grill camera. The staff won't call us back...we have to chase them down and seemingly it's just sitting there. The SA doesn't know if they've tried a new grill or engaged GM engineering(I know these systems can be problematic). He also can't provide any detail at all with respect to troubleshooting they are doing. It seems like they are just letting it sit. My guess is that GM only allocates an hr or two of labor to reprogram that system and the tech is loosing his a$$ on the job...so it's getting de-prioritized. But geez. Enough is enough. Now I'm in a situation where the body shop just called me and said he's done all he can do with the dealer. He said it's my truck and if I want it fixed, I need to get involved. The at-fault insurance company is also demanding their rental car back at this point because 40 days in the body shop should be PLENTY for a repair this straightforward. So, I'm in a situation where I'm going to get to make my truck payment as normal, but gain the privilege of either paying for a rental car out of pocket...or a Lyft. I really don't want to be a jerk here but I'm just curious what people in my situation would do here.
M3Master replied to M3Master's topic in 2019 Chevy Silverado & GMC SierraYea, latest is some kind of error code with the grill camera(park assist). I guess it's hit or miss with the dealers and/or the vehicles on whether it will go smooth.
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