They installed some software and reset the Brake counters. The Brake Wear numbers are definitely going down really slow now.
Your Radio may not support the Message App. Since you do not have the Apps Icon maybe that is a hint that your unit is not allowed to have that App. If someone on here has the same unit, maybe they can inform us to what they have. The message app was discontinued 2/19 and it was my understanding is if you had it, you were entitled to it if you let GM know.
Did this start after an update was completed? Did you install an App from the App Drawer and the symptoms started after that? Best thing to do if it is still frozen, take it in for the dealership to see. The unit itself might be failing.
There is a software update PIT5695A
The updates will either come OTA [Over the Air] from Onstar or the Dealership can install them. A user reported here that the updates were on hold presently due to some problem. V803.1 would be the next update for you, but since a hold is present, you will stay at V509 for now.
It can be loaded by the Dealership or the vehicle will check for an authorized download frequently. GM needs to authorize the download since they do them as roll outs due to the number of vehicles. It took my vehicle several weeks to a month to receive an update after the download became active.
Take it back as soon as possible to have the dealership made aware of the problem. These problems should have been caught by the salesperson and you the buyer upon delivery. One of them looks like sandpaper etchings.
If you wish to purchase a Extended Warranty, realize it is usually cheaper to get when you buy the vehicle. So waiting awhile will cost you more. With the new vehicles carrying a boatload of computers and with sensors all over the place, when something goes wrong, it will cost you. Lost 4 Cross Traffic Sensors in a 2014 Impala and 2014 Acadia. Total cost 2600.00. Extended warranty paid everything except the Deductible. I have requested a refund on previous vehicles and GM has refunded my remaining balance. I would only purchase a Extended Warranty from GM or a Dealership.
Seems to be a common problem among the owners. Mine are wearing fast according to the readout. The sensors and wear calculations might need to be updated. The techs have inspected my pads and they are wearing fine for the mileage.
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