Mine shows it got N23-241156 on Sept 3rd. Then on Sept 9th, I got N23-240984. If KA only got 0984 yesterday, that seems like a fairly long delay - Unless of course he was putting it off. Sorry to hear there was a hiccup. I'm really not liking the degree of the electronic complexity these vehicles have now. Especially, with the often questionable repair costs.
My GF's daughter is at college and called that her 2018 Honda Civic was showing a CEL and was running a little rough. I told her to go to a AutoZone and get it scanned. Turned out to be a P0340, which is for the camshaft sensor. It's either the sensor or the wiring, both cheap and a dead simple job, but to replace I saw it might require programming so I have her bring it to the Honda. The Honda dealer confirmed the connector wire had rodent damage and quoted $500. Even sent a pic - Wire broke 1" from connector.
Well, the replacement connector and pigtail is $20. And, it takes all of 10 minutes to complete. Then they quoted $2,100 for a brake job - New pads and relining the rotors which are fine. The problem is, this getting to be the new normal. The automakers are locking down things so tight purposely to make it harder for DYI, and in turn is enabling these dealers and this type of crap. Sorry for going OT, but I'm kind of fuming right now.