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Showing results for tags 'tsb'.
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Zane Merva Executive Editor / Publisher, GM-Trucks.com April 12th, 2019 A few months ago we started to notice something on our 2019 Silverado that no owner of a brand new vehicle wants to see. Rust. Specifically on our rear bumper, just around the plastic step. It wasn't huge and didn't spread very far from the edge... but we couldn't stop noticing it. There was no excuse for rust on a 8 month old vehicle with less than 10,000 miles. The photo above shows the minimal but noticeable rust patch. It was even happening on both sides and in the same place. The issue seemed odd. Unfortunately, we've just been too busy to bring it by to our local dealership for them to look at. Lucky for us, our procrastination has paid off, because in the time between us first noticing the problem and getting off our lazy asses to drive to our dealer, GM has released a TSB about this very issue. It appears that on most of the early trucks, production of the bumper was completed incorrectly. The steel assemblies should be bent into shape then chrome plated. But that didn't happen in a small part of the early bumpers. The supplier bent the area around the side step after the bumper was chromed. The new folds in the steel damaged the chrome, cracking it and making the truck susceptible to rusting. What's the fix? If your bumper is rusting already, Chevy and GMC will replace it. If it has not yet started to rust, they will apply an automotive grade wax/sealant to prevent rust in the future. If you're unsure if your 2019 has this issue we suggest doing the following: 1. Give your truck a bath for heavens sake! 2. Clean the rear bumper step area with a hose or pressure washer. Front and back! We find lots of dirt collects behind our step in the bumper assembly. 3. Inspect around the foot step area and behind the foot step area. We found rust in both areas! 4. If in doubt, wait for it to rust and kindly ask for a new rear bumper. Our dealership, Banks Chevrolet in Concord, NH has been great getting our rust issue fixed. Our service adviser Justin has kept us in the loop during the repair and gave us a loaner Silverado LT while they have our truck. He even made sure any other outstanding service updates are also applied to our LTZ while it was in the shop. As it turned out, there were six open issues that needed addressed. Here's the official Service Update you can print out and bring to your dealer when you take your Silverado or Sierra in for service.
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- 2019 silverado
- 2019 sierra
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Anyone else with a new 2014 Sierra having an issue with the frame rusting and paint/wax flaking off? I have 3000 kms and it looks horrible. I also own a 2011 Canyon service truck with 105kms and the frame looks like new. So irriating as my Sierra is a beautiful truck aside
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2017 sierra A/T crew cab I have the most annoying tick noise over bumps, coming from the b pillar behind my left ear and it is driving me brick house, I've pulled at the trim off put my hands on everything made sure everything is tight, stuff rags in between contact points, I've run out of ideas, anyone have an guidance for me, I'm a ex gm technician of 5 years , I know what I'm doing but of course my own truck baffles me..per usual any new bulletins or tsbs?
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Hello all. This is my first post on this forum. I joined just a few days ago and have been searching this forum for my answer but cannot find it. I tried to use the search feature but it doesn’t seem to work on my iphone. I have been having problems with the infotainment system with my truck that i bought about a month ago. Its doing the thing were it will play bluetoothed music the same time as the radio. From what i have read is that there is a software update available that resolves the issue. My truck also has the “Advanced Trailering Package” and some of its features have been a little glitchy so i plan to take the truck to the dealer to have these updates done. But before i go i want to be ready with specific TSB numbers so they know i mean business and dont pass them off as normal. I would also just like to know in general were i can find a continually updating list of TSBs for our trucks. Can someone please point me in that direction? Thanks! -
All, I have a 2015 Suburban LT with just over 40k miles, with a couple of issues - all of which have TSBs. The steering wheel pops when turning. I have been told that to fix this issue will require the replacement of the steering column; the driver seat is literally a pain in my rear. From reading other forum posts, I believe this is probably a seat sensor; and the driver seat rocks/pops/moves when I turn. The Chevy service department I visited said that I had two options: Pay big dollars to fix it, or live with it. At this point I am really regretting my purchase. It seems to me that for a vehicle that costs nearly $70k new, one should be able to expect more. Now, I am wishing that I hadn't moved on from my 2005 Suburban. I would appreciate advice on working my way through a customer service complaint, and how to get this issue resolved. Thank you!
