James, you are a very nice man, thanking all comments when some are just The 2500/3500 is a good plan, just for the fact swapping gears, will still put you at your trucks limits with the trailer. Then factor in the truck itself, passengers and gear, full tank of gas, and the trailer, which will have propane tanks, water tanks for fresh and sewer. It all adds up fast. Better to have more truck than you need, mainly because you can not replace passengers like cargo if things go wrong on the highway.
Try using the Tow/Haul feature on the transmission to see if it makes difference on the driving portion, not sure why it is rolling back in gear. Could just be the weight and miles on the truck.
Welcome to the site. VIN should be visible through the windshield, bottom left corner, drivers side. What will be in the trailer, need to add that to total weight behind you.
If they can not even provide the actual name of the part, I would personally find another lot who is not just trying to take advantage of you. Ask for details, where is it located, what does it control, is it covered under any warranties, can they show you where it is, so you can take a picture?
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