Check Disc Error On 08 Sierra Denali

OutlawBiz · January 7, 2008

I have 5 CD's loaded into my factory stereo and now I'm getting a CHECK DISC error when I try to play, eject &/or load the cd's!?

GM Service Dept. said to try removing radio fuses and then see if it would work. Tried that...didn't work. I also tried holding the eject button for 5 (or more) seconds...it just beeps at me and gives CHECK DISC error.

Now, GM Service Dept. is saying I need bring it in, they'll get a "code" from it, order me a new one, when new one comes in they'll replace and send my original into GM and they "should" send my 5 cd's back to me!? Wouldn't care about the cd's if they were my own burns...but they are store bought at ~ $15.00 ea.!

Any other ideas / suggestions?

gmtech4 · January 8, 2008

I have 5 CD's loaded into my factory stereo and now I'm getting a CHECK DISC error when I try to play, eject &/or load the cd's!?

GM Service Dept. said to try removing radio fuses and then see if it would work. Tried that...didn't work. I also tried holding the eject button for 5 (or more) seconds...it just beeps at me and gives CHECK DISC error.

Now, GM Service Dept. is saying I need bring it in, they'll get a "code" from it, order me a new one, when new one comes in they'll replace and send my original into GM and they "should" send my 5 cd's back to me!? Wouldn't care about the cd's if they were my own burns...but they are store bought at ~ $15.00 ea.!

Any other ideas / suggestions?

your truck is under warrenty ,they will send the discs back,not the only veh that has a radio/cd problem,trust dude,your wasting your time here ,take it back,

Supertech64 · January 8, 2008

I thought we got a notice a few months back saying they were no longer returning stuck CD's...or was that just my lazy parts dept?

Also, the "code" they are gettting is just the part number off it from the tech 2.

minibike132 · January 9, 2008

It's either your repair facility or lazy parts dept. My bet is on the facility since I've never had a parts man that isn't absolutly perfect.

gmtech4 · January 9, 2008

It's either your repair facility or lazy parts dept. My bet is on the facility since I've never had a parts man that isn't absolutly perfect.

I am lucky you guys ,both my parts guys are lazy)(**&^^%%$^%$^$##W,itches,lol,I went the web site mike,its ok,some guy takes out allison with leaving the torque converter on the flywheel,eeeks,I would never,cheers all

bobcat5544 · January 9, 2008

Document ID# 1688321

2005 Chevrolet Chevy Suburban - 2WD

--------------------------------------------------------------------------------

Subject: Warranty Admin. - Return or Reimbursement of Customer Owned CDs, DVDs, Cassette Tapes and/or CD Magazines #05-08-44-024 - (07/29/2005)

Models: 2006 and Prior GM Passenger Cars and Trucks

2006 and Prior HUMMER H2

2006 HUMMER H3

2006 and Prior Saturn Vehicles (Canada Only)

2006 and Prior Saab Vehicles (Canada Only)

Attention: Service and Parts Managers

--------------------------------------------------------------------------------

Effective July 1, 2005, the Electronic Service Centers (ESCs) will attempt to retrieve and return customer owned CDs, DVDs, cassette tapes, and CD magazines stuck, jammed, or damaged in a defective unit sent to an ESC. If upon waiting a reasonable time, and the personal property has not been returned, the dealer may reimburse the customer for the cost of the personal property. Reimbursement may also be made if the personal property is returned damaged.

Dealer Actions Required

• Notify the ESC at time of order that the unit being sent in contains stuck/jammed personal property.

• Provide the ESC with the customer's name, address, and description of the personal property.

• Advise the customer that all efforts will be made to return the personal property. If the personal property is not received in a reasonable time, advise the customer to contact the dealership for reimbursement.

• To process a reimbursement, obtain reasonable documentation from the customer regarding the item's current value. This may consist of a receipt or estimate from a reputable source. Reimburse the customer the agreed upon value. Submit a claim via the WINS system using the following information:

- Labor Operation -- Z1241

- Parts -- $0.00

- Regular Hours -- 0.2 hr

- Other Hours -- 0.0 hr

- Net Item -- Actual value of lost or damaged personal property

- Claim Type -- None

Please ensure that all dealership service personnel are aware of these procedures. If you have any questions, please contact your Area Service or Parts Manager (in Canada, the District Service Manager).